Fairfield Inn & Suites Kansas City Shawnee

The clean room, the employees and the location were perfect! The experience was what we were expected and would absolutely stay here again. Also, the rooms appear to be newly upgraded! Oh and the breakfast and all day coffee is always a perk. 5stars!

We had a fine experience a this hotel. We were just driving through and stayed the night. Everything was fine. Breakfast was good. My only complaint would be the mattresses, as I think they need replacing, and also it would have been nice to have had 4 pillows on each bed (there were 3). We didn't experience any of the problems others have complained about and felt like we got a good deal on this hotel room (15,000 points for the night).

Worst experience ever. After making a reservation I was told by the front desk that no rooms were available, and I would have to find another place to stay. I have still not received my refund back a month later. I am not sure why Marriot still has Akash Timilsina as the manager, no returned emails or phone calls.

Do not stay here. The bathroom floors are clearly not cleaned well. The elevator shakes and seems very unsafe. The stairs appear like they haven't been vacuumed for weeks. The photos on the Marriott app look good but don't be deceived. Very disappointed in this property!

Don’t think twice about booking this Fairfield Inn. It’s the cleanest Fairfield Inn I’ve been to so kudos to the housekeeping team. The staff is incredible friendly. Special shout out to Lindsay at the front desk. Had a chance to talk with manager, Johnny. This will now be the go-to hotel for our extended family when we are visiting our nearby relatives. Thanks for a great stay-if I could give it more than 5 stars, I would!

We’ve stayed at this hotel before for baseball tournaments and had great experiences, but this property seems to be slipping in hospitality and maintenance. We booked a room with a king and pullout bed. The pullout bed had no bedding on it. I went down to the front desk for bedding and was given a fuzzy blanket, a pillow and a pillow case. No mattress pad. No sheets. I ended up going into the housekeeping closet and just getting them myself. The next morning our shower would not get hot. Cold showers for my whole family. I did talk to the front desk attendant just before checkout and he was extremely apologetic. He offered complimentary snacks for our trouble which was appreciated. Given the cost and the trouble I would say skip staying here - but I did appreciate the front desk worker and his kindness!

Arrived for check in. Checked in went to my room. There were mud like boot prints on the bathroom tile and the shower was dirty. I wet a face towel and wiped the floor abcs yep stuff came came off. Went to front desk kindly let her know. She checked me into another room. Got in this room and there were smudges of some white stuff all over the desk the door handle area clear has fingerprints and smudges. I call the front desk from the room and told I’m going to need another room and explain In not trying to be a problem and that I spend about 3-5k a year on Hotel expenses or if my pocket and that I paid $150 for a nice clean stay. I told her I know it’s not her fault because she’s not housekeeping unless she’s doing double duty. She said she appreciated me letting her know. She says okay and comes up to escort me to the room. She half walks in first and turns to go back out to let me check out the room. Bed spread was not properly placed and bed looked slept in and half made. Then on my way out the room I looked in the bathroom and the trash can was sitting on top of the counter that she never saw or cared to see when I mentioned it she said all the rooms are like that. She called the GM while I was standing there and I explained to him that it was my 3rd room to attempt to be satisfied with. He kindly explained to me that they are having some issues with housekeeping and offered to refund my money if I would like. I don’t think I would stay here again. Looks nice from the outside and areas inside but very poorly built and furnished.

This is one of the worst hotels we've ever stayed in. Check in was easy, so that was a positive. The elevator is very sketchy, shakes and makes grinding noises. And moves VERY slow. Our room looked decent. A couple pillows had stains on them. Random toiletries(2 different conditioners) were the only bottled options. Shampoo, conditioner(empty) and body wash provided in the shower. Only saw 2 staff ever. The public women's bathroom was locked bc the lock didn't function correctly. The men's bathroom had poop in it and wouldn't flush down, when staff was their response was "that's not my job". So one of our friends actually ended up cleaning it so there was a usable bathroom by the pool. The pool is the size of a large hot tub, very tiny. And the chlorine was so bad it burnt your eyes and made asthma flare up. The breakfast they rave about in their description... NON EXISTENT! By 7:30-8am there was nothing but bagels and yogurt available. And no coffee. We came with a baseball team of hungry boys and were VERY disappointed. When you spend almost $200 a night on memorial day weekend we expect at least a hot breakfast. When asked if anything more was being made we were told "what's out there is out there". If we weren't required to stay as the same place as our team we would've immediately gone somewhere else. DO NOT STAY HERE!

The front desk person was the most rude and unhelpful person. Went to do laundry and she didn’t bother to tell me I need $2 of quarters. I made three trips up to second floor before I had every thing. I needed change and she slapped the change down on the desk. We will never stay there again. When I told her I would talk to manager, she said she didn’t care. If I was manager and knew she treated customers like this, I’d fire her on the spot.