Albatros Aqua Park Sharm

Just got home back to England from a 7night stay at Pickalbatros Aqua Park first time for us in Egypt. Absolutely amazing holiday. I smile thinking about it now home. We had lots of fun as a family of six with all the staff. Entertainment was great, Food fabulous. Weather was hot Room immaculately clean, and we were treated like royalty throughout our stay. So many staff to mention from the wonderful cleaners to the lifeguards and entertainment dancers. The fun filled pool party was great fun Special thanks to Omar (waiter), Hany (Barman) Rolf (Spa) for going the extra mile all week long. Egypt will forever hold a piece of our hearts . It was my favourite holiday of all time and we can't wait to book again and recommend to everyone back home. Thank-you from us all for the memories. Hope to see you all again in the future

Let’s just say that the most important member of our family (our little one) would have gladly stayed there for another two weeks well or maybe more. We loved the hotel, activities, pools and endless smiles from the staff. Everyone was extremely polite and very helpful! Big thank you from our family!

I love this hotel and this was my second visit as I loved it so much in October I booked for Xmas and New year. I do have some criticisms and suggestions for this hotel but i couldn’t justify giving anything other than 5* as i love it so much and will be back. Albeit maybe not at Xmas again. Our cleaner Maataz was simply amazing he went above and beyond and we loved returning to our room each day to see what he had done. Hope to be able to have a room where he cleans next time i come. Beshoy the reception manager again gave me five star treatment he was wonderful. The marquee which was put up to use for Xmas and New Year was breath taking. Tables were a bit close together but it was absolutely stunning. One reason I came back was for the people i met in the sales teams. Several of them are amazing and they helped entertain my kids in October as there is not really anything on to suit my kids via the entertainment team. They again were amazing until three days before we left when staff were moved and everyone stopped having involvement with my kids. I asked several people why and was told a manager had seen people playing football with my son and they are not allowed to play with them. I find this terrible as they are amazing and surely its a team effort to make your customers happy. This totally ruined my holiday and upset me. Entertainment at the hotel for kids - this is seriously lacking. they have wonderful facilities but other than aqua fit (mainly for adults) darts there isn’t really anything for older kids. No football, volleyball, bowling etc despite having all the facilities there. I think the entertainment manager needs to totally change what is offered as i feel this is a real weakness for the hotel. The staff are so lovely but very under utilised and they could do so much more. Water polo kept getting shouted out but i never actually saw anything organised for this not sure if putting the goals in the pool are for this but it needs more organisation. The restaurant i love for Egypt. I wasn’t sure the food was as good as in October but was still better than most hotels i have been to in Egypt. Shady Omar and Metwaly make the holiday amazing for me they are simply the BEST. One suggestion is to label the desserts as you have no idea what they are and must create so much waste. I was also quite disappointed with the water park water. One pool was heated and was lovely but the others weren’t heated other than a small kids pool. My kids didn’t use the slides hardly at ll which is part of the reason for using this hotel. I think at the very least the central pool with slides and the tipping bucket would make it better as this pool caters for a variety of aged children and they would have been in it all the time if the water was warm. I was there 15 nights and in the New year these four wheel bikes turned up. Oh my Goodness my kids loved them. I literally couldn’t get them off. Xmas party review - This was my first ever t