Tivoli Hotel Aqua Park

First, I feel we’re not welcome. I think they pick up the customer second they try to give us different room the one I booking and the room he tried to give it to us was really bad smell bad and small and when I asked to get different room, he get mad with no reason Third he doesn’t wanna clean the room always he say OK I never bring someone to clean it and I have to talk to them a lot of time to clean my room and when I try to call from the phone inside the room they never respond.  أولا، أشعر أننا غير مرحب بنا. أعتقد أنهم يلتقطون العميل ثانيا يحاولون أن يعطونا غرفة مختلفة الغرفة التي أحجزها والغرفة التي حاول إعطائها لنا كانت رائحة سيئة حقا سيئة وصغيرة وعندما طلبت الحصول على غرفة مختلفة، يغضب بدون سبب ثالثا لا يريد تنظيف الغرفة دائما يقول حسنا لا يحضرون شخصاً لتنظيفها ويجب أن أتحدث إليهم الكثير من الوقت لتنظيف غرفتي وعندما أحاول الاتصال من الهاتف داخل الغرفة لا تردون أبدا.

Having stayed a few times previously I knew the location and the amenities. It is a comfortable small hotel with a welcoming feel.

Самый лучший отель в котором я был. Маленький, уютный. Чистый бассейн. Отличный пляж. Вернусь сюда обязательно

good gap between door and frame and window and window frames so mosquito easily get in and singing the songs, no body care about you when your going to the bar you are standing like a bagger and they serving to their own language speaking first they ignore you and using disposable glass mostly cup plates were broken

First would like to say that it's good value for money. Alot of people on these reviews are expecting 5 star service in budget hotel. You can't pay 22£ a night and expect that much. Food is hit and miss, some days it's really good and other days not so good. Chefs are friendly though. Pool bar manager Abdelnaby is fantastic, very professional with amazing service. This is deffo a place where tipping goes along way. You give them 20 EGP and there faces light up. That's like .25p in pounds. After tipping most of the staff they went above and beyond for us. Rooms are good for the price. Very nice addition having a separate living room section with TV in the room. And yes there are English channels and even a movie channel that plays good movies 24/7. Pools deffo ARE NOT heated. The main pool was like an Ice plunge and they deffo advertise as having heated pools. Very naughty. Also the "ADULT' jacuzzi was full kids, even though there is a massive sign that they says this. Staff don't seem to care so why have the sign in the first place! There are about 3 staff members who do absolutely nothing all day, from what I can gather they are there to collect money and give change, completely useless and unnecessary. They just stand around all day looking at you menacingly. Biggest complaint would be the lobby and check in/out. They don't speak 1 word of English, also very rude. They will either stare at you or ignore you. Also they try to charge you in USD, paid 20$ for late checkout and said I'm English I'm paying in pounds and he said 20£ is the same as 20$ lmao. It's not 20$ is about 15£ so they basically conned their own selves out of 5£ thought this was hilarious. Guessing maybe they don't know that GBP is worth more than USD. Would I come back? Maybe, the 3 staff that do nothing and the non speaking reception team are very off putting. All in all had a good time, they just need to tweak a few things. Also think many of the reviews are written by the staff and not the actual guests. Very naughty indeed. Animation team is amazing especially tourkey.

I first checked into the hotel in December for a 28 night stay. I have since booked a further 6 weeks because of how great this place is for what I need. Everyone has an opinion so I will share my honest opinion about this place. Month 1 I stayed in a superior double by myself with all inclusive food and drink. Everything, and I mean everything, was laid on. If there was something I wanted I got it. Things that were not on the food menu, granted. Kettle in my room. Granted. If you ask, you get. The team of staff here are second to none I’ve experienced before. (Side note, I stayed here 17 years ago and loved it just as much). The all inclusive doesn’t include beer or wine but you can purchase it at the pool bar or local shop if that’s your thing. Month 2 I booked bed and breakfast and paid for my evening meal from the pool bar menu or went out to eat. Food is very reasonably priced everywhere and the team are happy to recommend favourites. Your room will be cleaned and towels changed every day. There are ‘do not disturb’ signs if that’s not your requirements. Finally, the entertainment team do all they can from 10am after breakfast to keep you involved and entertained with games and activities and dancing. There are quieter areas to not be so close to the action. Kids will love the water slides and the warmer waters of the massive jacuzzi pool. As a solo traveller I was pleased to meet so many other solo travellers and especially plenty of Brits to keep me company when I wanted it. If you’re thinking it’s a maybe, make it a yes. You won’t be disappointed at the value for money.