269kamu
30. juni 2024
Had a amazing stay very nice hotel , food , room everything was very nice , only downside was the reception team not very helpfull not very happy seemed very miserable, I would like to say big thank you to Victoria who is the guest relations manger she was amazing really made sure we have everything for our stay went above and beyond, only reason this review gets a 5 star is due to Victoria very friendly and helpfull ,really wish her all the best and she definitely deserves a promotion this resort need more staff like her , thank you Victoria for everything really appreciate it , sorted us out for my wife's bday , if you do come to this resort anything u need ask for Victoria the front dest staff I wouldn't trust them, the pool side staff and the animation team where amazing the only let down was the reception team they need training on how to smile and not ripping of people when asking for taxi price
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