Concorde El Salam Sharm El Sheikh Sport Hotel

Location and reef superb , small sand beach

Emplacement idéal, personnel sympathique plusieurs activités et plusieurs animations a l'hôtel, très classe et très propre merci beaucoup

The hotel is very conveniently located from Soho Square, a great evening shopping centre. It is also located close to the partner hotel, which has other amenities. The buffet was good, but there was a lack of soft drink refill stations (waiters had to come round and bring them to you, but did not happen regularly) and the food was very repetitive and not always to the liking of everyone. 90% of adults ate from the kids buffet because it had chicken tenders and fries every day so most people were trying to get 10% of the food. The room was conveniently located by the pool. The room needs a main light, as it is only lit by lots of small lights. This means the room is always very dark and as we were ground floor, to maintain privacy, we had to keep our curtains closed. Also 1 socket was not working, meaning we only had 1 socket available to us. The hotel itself is very nice, but when we were checking in, we were given no information about the hotel. We had no idea when food times were, no clue where anything was located around the hotel, no maps available and were not informed that there was a shuttle to the other hotel until we asked. It made the first days of our stay really tough to find our feet. Also bookings for tennis and squash were not done through our hotel but the other one, something we were not told until we asked at reception. It was a very frustrating experience because this could have been easily overcome by a map with all of the information and layout of the hotel. Sunbeds were nearly impossible to get as people would lay them out at 7am and not come back to them until 11am which needs to be addressed. It took us until the 4th day to get any sunbeds at all. Last thing I would mention is that the staff are really friendly and helpful, but some staff really are quite overbearing and pushy. This was quite uncomfortable at times. Initially, we thought it was nice they were trying hard to impress us, but there were certain staff who pestered us multiple times a day, following us across the hotel and making it very clear they wanted a tip, which we were happy to do if they did not pester us as much as they did. This made us not want our room cleaned, as we knew that it would mean we would have to have more interactions with some of the more pushy staff in the hotel.