Gæstebruger
24. januar 2025
We booked a room in the adults-only area at Swissotel Sharm El Sheikh with my wife for our 10th wedding anniversary. This is our fifth visit to Egypt, and we have stayed in different hotels before. Unfortunately, our experience was limited to just a couple of days, as we were forced to change hotels. The main reason was the road noise. The adult section is located right facing a high-traffic road, which we were unaware of when booking. The noise from cars and other traffic can be heard in the rooms even when the balcony door is closed. We asked to change rooms but quickly realized that all adult rooms face the road, and there's no escape from the noise. After half a day of back-and-forth phone calls and a very pleasant conversation with the client relations team, we finally managed to switch to the Rixos Sharm Adult hotel. However, the hotel has many other issues. It's not a new hotel, as it was initially sold to us. Swissotel has taken it over from someone else, and the buildings and rooms are outdated and worn out. The beach is far from both sides, and on the way to the beach, there's an empty ghost section of vacant hotels that seem to belong to another hotel. The hotel appears overcrowded, and there was complete chaos in the large restaurant – for the first time in years, not a single server approached us during our two-day stay. There were no plates, and we wouldn't want to be here with children either. This might be one of the worst experiences we've had in Egypt. It has never happened before that upon arrival at the hotel, we were guided to our room with the words, "you have a very good room, one of the best," only to find people already in the room when we got there.
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