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Placering9.5
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Service9.5
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Soo Joow Aon
Private Duplex 180° Sea View Double Bed Room
Overnattede i apr. 2025
Familie
40 anmeldelse
3.5/10
Slået op den 2. jun. 2025
1) Not recommended for elderly need climb stairs up/down for bed n toilet.
2) Room has no clothes dryer.
3)Rooms rate at rmb550 is not value for money. Trip.com indicated Double beds can accommodate three guests but really cannot sleep three pax on a double bed- hotel need charge rmb200/night for extra bed/room.
4) Bed has squeaky sound every time i turn around.
5) My wife killed a small cockroach refer photo- scaring my daughter.
6) This morning 04.30hrs my wife heard someone open our door unsuccessfully - lucky we have security chain. Very shocking experience We all stay awake after that fearing another attempt to break in.
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Thank you for sharing your detailed feedback. We sincerely apologize for the inconveniences you experienced. Regarding accessibility, we’re reviewing room allocations for elderly guests. Your concern about the dryer is noted—we’re adding this to select room types. For bedding, we’ve upgraded you to a two-bedroom suite at no extra cost and will clarify occupancy policies on Trip.com. Maintenance has fixed the squeaky bed, and our intensified pest control addresses insects (common in humid climates, but unacceptable nonetheless). The 4:30 am security incident We’ve retrained staff, implemented double-check protocols for room assignments, and added hallway patrols. Your safety is paramount. We’d appreciate the chance to restore your trust. Please contact me directly at [email/phone] for a complimentary stay with VIP amenities.
Chungyi
Private Duplex 180° Sea View Double Bed Room
Overnattede i dec. 2024
Par
19 anmeldelse
8.0/10
Meget god
Slået op den 2. feb. 2025
Had a fantastic stay! The rooms were good , the staff was friendly. Loved the convenient location view. Highly recommend this place for a comfortable and enjoyable experience.
Oversæt
Svar fra overnatningssted: 親愛的客户,非常感激您抽出寶貴的時間為我們的酒店留下了積極的評價。我們將繼續努力提升各項服務和設施,為您提供更加舒適和愉快的住宿體驗。感謝您的支持和信任!
Svar fra overnatningssted: 尊敬的客人,感謝您選擇入住我們酒店並抽出時間分享您的寶貴意見。非常抱歉複式房型的設計和設施未能讓您滿意。關於您提到的卧室電視問題,我們的設計初衷是希望為客人在客廳提供更大的投影觀影體驗,未能兼顧您在卧室的觀影習慣,我們深表歉意。同時,對於複式房型上下樓給您帶來的不便,我們也已記錄在案,並將作為未來房型優化的重要參考。再次感謝您的直言不諱,讓我們看到了服務的盲點。誠摯希望在未來有機會能再次為您服務,為您安排更合適的房型,呈現一次完美的入住體驗。
Svar fra overnatningssted: 敬的客人: 您好!衷心感謝您的反饋,我們高度重視您提及的每一個問題。關於樓梯扶手問題,我們考慮全面加裝扶手並增加防滑條,保障長者與小童安全;床底灰塵系日常清潔疏漏,已對全員進行深度保潔培訓並升級檢查流程,同時為您申請下次入住的免費房型升級作為補償。沙發問題已更換全新款,客房服務響應機制也已完成優化,後續將增配專人跟進效率。您認可的視野景觀是我們持續打磨的動力,誠邀您再次體驗改善後的服務,我們將安排專屬管家為您護航。再次致歉,期待以行動重獲您的信任
dcheli
Deluxe Sea-View Duplex Suite With Two Bedrooms And One Living Room (Nespresso Machine | Wine Glasses)
Svar fra overnatningssted: 尊敬的客人您好,衷心感謝您的細緻反饋。關於複式房型面積標註及升級承諾未兑現問題,我們已全面核查預訂頁面訊息表述,確因分層描述不夠清晰引發誤解,現已優化圖文説明並加強員工培訓,確保服務承諾精準落實。咖啡膠囊缺失屬備品檢查疏漏,我們深表歉意,已升級每日查房清單並增設膠囊補給提醒功能。為表誠意,誠邀您私信提供訊息,我們將為您免費升級至全海景套房(含獨立雙衞及膠囊咖啡禮盒),並安排度假助理全程跟進。期待以更周全的體驗重獲您的信任,祝闔家安康!
Gæstebruger
Private Sea-View Duplex Suite With Two Bedrooms And One Living Room