UrCove by HYATT Shantou MixC Huanghe Road

Room was nice, but CS can be improved.

Firstly, the location of the hotel is mid-way between the HSR station, which still takes about 15 min on the road. It was a little misleading when booking the hotel as I thought it was next to MixC. Guess it pays to read more carefully next time. The hotel is brand new with a restaurant only. The room is wonderfully clean, with comfortable linen, pillows and a high pressure hot shower. There are no bar/ cafe services as most of the guests either head out early and return late after enjoyed their dinner in the local restaurants. What was unpleasant was there was a man who made a huge commotion out of the room type he had booked. He spoke very loudly and was uncouth in his mannerism. The hotel staff could have had brought him to a quieter corner to resolve the dispute. Hence the service of the frontdesk may need more training to handle such unpleasant guests check-ins. When I asked for recommendations to nearby eateries, no one gave me any suggestions except to head to the famous food street. Lucky thing for Dianping and a friend who was local who could help me search for a breakfast place that was within walking distance. Lastly, with such new facilities, the greatest area for improvement would be investment in staff training. That would raise the overall impression and experience at the hotel stay. :)

這次入住汕頭萬象城黃河路逸扉酒店，徹底刷新了我對高端商務酒店的認知！從踏入大堂的瞬間，充滿潮汕特色的英歌舞原創畫作就牢牢抓住了我的眼球，濃烈的色彩與現代簡約的裝修風格碰撞出獨特美感，每個角落都能感受到設計團隊的巧思，讓人忍不住駐足拍照。 房間更是驚喜滿滿！智能客控系統一鍵調節燈光、空調和窗簾，徹底解放雙手；智能馬桶自帶加熱和清洗功能，格外暖心；戴森吹風機搭配超大梳粧鏡，讓我時刻精緻滿滿，倍感貼心。 最讓我着迷的是榻榻米休閑區，靠在軟墊上品着膠囊咖啡機現煮的咖啡，翻幾頁書，愜意得能消磨整個下午。 mini bar裏豐富的飲品零食，以及深夜暖胃的潮汕特色晚粥，把細節做到了極致。洗漱沐浴用品不僅品牌選品高級，淡雅的香氣更讓每次沐浴都像在做SPA。 早餐環節堪稱驚艷！中西式菜品琳琅滿目，粿條湯等潮汕特色小吃現點現做，口感地道；西式烘焙、鮮榨果汁也毫不遜色，味道完全不輸五星級酒店。 健身房器材嶄新齊全，洗衣房配備烘乾機和熨燙設備，出差旅行都毫無後顧之憂。 最最難忘的是：前台吳藝涵小妹妹的熱情服務！從辦理入住時細緻的講解，到主動提供的汕頭美食地圖和景點遊玩攻略，全程笑容燦爛、有問必答，專業又貼心！ 她傳遞出的真誠與温暖，讓我真切感受到這座城市的好客，也讓我對逸扉品牌好感倍增！這次入住體驗堪稱完美，下次來汕頭，這裏一定是我的不二之選！