Bihaiwan Hotel (Shantou Xiaogongyuan Seaside Corridor)

Good view but dirty & filthy lift without proper cleaning which is u fit for a hotel with such high room rates. Awaken daily by renovation noise early morning at 9am and road blockage as a result of construction road work.

Hotel occupies 4 stories of a mixed use building. It looks like a temporary hotel as there are construction works of another hotel or the same hotel going on within the same building. As the builders use the same 2 lifts serving the building, the lifts are very dirty and dusty as a result. There’s also no access control to the 4 hotel floors which means any outsider could enter the “hotel” corridors. Aside from this, the room was comfortable enough. The beds, pillows and sheets were new and comfortable. The room also overlooked the 内湾 river. For the price, however, it was disappointing that the room wasn’t equipped with a mini fridge, a rack for luggage, and adequate hooks for clothes. Many other budget hotels are better equipped.

Good service from staff.

good and scenic, good sea view, transportation and food restaurant ,

我訂的是碧海灣湖景家庭房，景觀太美了。這裏的服務非常的好。對待客户都是那麼的親切與周到。我對衞生要求有點高，入住前與前台做了交流。入住的時候房間打理的非常的乾淨讓我心情愉悦。這裏的衞生讓我很滿意。住在這個酒店去哪兒都非常方便。以後來汕頭玩還會選擇他家。祝店家生意興隆。感謝你們的服務。非常滿意。謝謝！

這家是我們出行旅遊住過那麼多酒店，這麼幾年來。最差的一家。我和家人都震驚了！ 衞生非常非常的差！我們在遊玩一整天后辦理入住，十點了。很疲憊的一天。進門就發現衞生間裏的紙巾上一根頭髮，立馬反饋給前台。在這期間，看了一下床上衞生，地毯，以及其他地方。床上有頭髮，且在被單裏面！地毯非常非常臟！和前台反饋換一間房。震驚的來了，保潔帶我們去了11樓（本來入住12樓）隨便開了一間説打掃乾淨的房間。進屋讓我看一下，兩個床上竟然都有毛髮！長短不一！我實在無法理解！保潔也看到了，讓我來給前台。之後我返回11樓，説不換了。回房間後，準備洗漱。毛巾上竟然還有頭髮！無法忍受，房間一共訂了2間。一共800多一晚。另一家家人老花眼+很累直接入睡。所以這件衞生如果不得而知。立馬聯繫攜程，此時已經半夜！攜程通知前台後，説給我換房間。説打掃過。換的第三間房，床單裏依然一根又粗又長的頭髮！我喊前台自己來看的，當她麪把床單掀開看，以免覺得是我們自己找事。至此，到了晚上一點半。我沒有換房間。前台從我第一次找他們，到最後結束。換的2波人，衹有抱歉。沒有任何處理態度和方式。最後説打7折。保潔給我換紙，捲紙是最便宜的那種快要透明的紙巾，掉在地上的依然給我。床單破洞，有不明硬的黃的顆粒。窗户破舊不堪。這一切，從服務到衞生。沒有一件可以做到。出門在外，酒店起碼乾淨整潔。你們連基本的都做不到。怎麼開酒店？且酒店和其他酒店共用一個大廈。大黨基本沒有，就是個前台。招牌不明顯。培訓不到位。奇差無比！要預訂的都看看這些圖片吧！要不是全季定完了，絕對不會來！都不知道好評的人，你們的圖片哪裡來的？真實性呢？早上退房竟然告訴我是個例。三間房，隨機入住，統統有捲毛發已經頭髮，且不在表面，在床單裏面塞着！絕了！酒店內部所有配套老舊，配備最便宜廉價的東西！