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Placering9.6
Faciliteter9.4
Service9.3
Renlighed9.5
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Gæstebruger
Deluxe-dobbeltværelse
Overnattede i mar. 2025
Par
6 anmeldelse
10.0/10
Enestående
Slået op den 6. maj 2025
Beautiful hotel with nice design and spacious rooms. The staff were attentive and nice. Oxygen cans can be supplied to you if you feel altitude sickness or you can ask the front desk for a herbal drink that will help ease your symptoms. The breakfast spread was quite good. Free tickets to the Songzanlin Monastery next door and there are some cute boutique shops on hotel premise. A nice zen feeling overall, I would recommend this hotel for couples!
Oversæt
Gæstebruger
Deluxe-dobbeltværelse
Overnattede i nov. 2024
Par
15 anmeldelse
10.0/10
Enestående
Slået op den 28. dec. 2024
The service is impeccable. The food in the hotel is absolutely top notch, from breakfast, to bakery, to dinner, some of the best food I had during my trip in Lijiang, and Shangri-la
It offers a private access to the monastery, and the hotel feels to embody the ******* spirit and tradition everywhere you look
Oversæt
Svar fra overnatningssted: 感謝您對酒店藏地特色文化方面的認可!下次您再來香格里拉,希望能再次光臨我們酒店,相信我們一定會給您更好的住店體驗! 扎西德勒!
Anonym bruger
Deluxe-værelse (dobbeltseng)
Overnattede i mar. 2025
Par
7 anmeldelse
6.0/10
Slået op den 15. apr. 2025
What was good
1. We received excellent butler service from 边宗, who went above and beyond her responsibilities. She supported various departments such as housekeeping, laundry, and room coordination with great efficiency and responsiveness.
2. Overall service standards were good, and staff were generally courteous & helpful. However, there was some resistance during breakfast when we requested to take away a small portion of food, which could have been handled with more flexibility.
Areas for Improvement
1. Unfortunately, our original room was located directly beside an active construction site, with tractors passing frequently throughout the day. This significantly affected our experience and reflects a lapse in room assignment planning.
2. The room quality and housekeeping standards did not meet expectations, especially considering the premium pricing. The bed was overly soft and sunken, the shower gel was nearly empty at checkout, and personal items were moved by housekeeping but not returned to their original positions.
3. The laundry service lacked proper handling of delicate materials—particularly wool items—and hygiene standards need improvement. For instance, clean socks were returned in a visibly reused plastic bag, which is concerning for a property of this caliber.
4. There was a lack of detailed information provided for day activities. We joined a cycling trip but did not receive sufficient pre-trip guidance regarding terrain, attire, or necessary items to bring. Improved coordination and communication between the hotel and vendors would greatly enhance guest preparedness and safety.
5. We were disappointed to learn that guests staying at Songtsam Linka were not allowed to participate in Songtsam Green Lodge activities, contrary to what we were informed prior to our arrival. This inconsistency in information was frustrating and impacted our overall experience.
Oversæt
Svar fra overnatningssted: 非常抱歉給您帶來不太愉快的體驗!造成這樣的疏忽實在是酒店的監控與培訓方面的失職。我們已經對失職人員進行了重新培訓與品控監督,對於酒店的管理疏忽我們也將進一步改善。感謝您的建議,我們會不斷進步,您的稱讚我已經傳達給服務您的同事和領導,大家都非常開心!下次您再來香格里拉,希望能再次光臨我們酒店,相信我們一定會給您更好的住店體驗!扎西德勒!
Gæstebruger
Deluxe-suite
Overnattede i okt. 2024
Rejs med venner
5 anmeldelse
10.0/10
Enestående
Slået op den 24. nov. 2024
One of the best accommodation I’ve ever stayed in with A class service and professionalism. Beautiful compound and property, and also staying true to ******* culture. Will definitely want to stay in other Songtsam properties in future cos of this amazing experience!
Oversæt
Svar fra overnatningssted: 感謝您對酒店藏地特色文化方面的認可!下次您再來香格里拉,希望能再次光臨我們酒店,相信我們一定會給您更好的住店體驗! 扎西德勒!
Gæstebruger
Superior Værelse ( 2 senge)
Overnattede i apr. 2024
Rejs med venner
8 anmeldelse
10.0/10
Enestående
Slået op den 21. maj 2024
The best stay during my vacay in Shangri-la. Need to stay at least 2 nights in order to experience the activities in the hotel. The hotel is located near the Songtsam temple and the entrance ticket is provided.
Oversæt
ZuzuSeng
Superior Værelse ( 2 senge)
Overnattede i nov. 2023
Rejs med venner
3 anmeldelse
10.0/10
Enestående
Slået op den 21. feb. 2024
Everything is tiptop!!!
From the moments we reached Shangri-la by train, driver was waiting for us…fetch us to the hotel with the Defendar. The car was very very clean.
All the facilities in the hotel was excellent!
The architecture of the hotel is tibetian style.
Many of the handcraft look nice.
The view from the hotel can see the songtsam temple.
High tea was provided, the egg tart taste delicious even it is winter.
The breakfast had varities of food.
The hotel included ticket to songtsam temple, even provided a free guide to explain while visiting the monastery.
The shampoo and body lotion in the room was nice to used, especially in winter season. The skin feel very dry. (Hope that hotel would sell it online)
The hotel area was very big, there are a lots of nice view to take photo.
Even the hotel is big, they provide buggy car so you not need to walk a lot.
All the staff was well trained, they served us like family. Very heart warming🥰
We would like to stay in Songtsam hotel again.
Oversæt
6/18
JohnNZ
Superior Værelse ( 2 senge)
Overnattede i okt. 2023
Par
4 anmeldelse
9.5/10
Vidunderligt
Slået op den 26. nov. 2023
Great hotel slightly out of the main town area near Songstram Monastery. Hotel has all the amenities and is themed traditional ******* style. Staff were friendly and some could speak limited English. Food at the restaurants was excellent - we had both hot pot and Chinese. Overall a very nice hotel with a traditional ******* feel. Would recommend staying at this hotel if in Shangri-La.
Oversæt
Gæstebruger
Superior Værelse ( 2 senge)
Overnattede i mar. 2024
Familie
3 anmeldelse
9.5/10
Vidunderligt
Slået op den 4. apr. 2024
The staff lady when we checked in was nice and cosiderate.
Oversæt
trisayexploring
Deluxe-værelse (dobbeltseng)
Overnattede i dec. 2023
Solorejsende
4 anmeldelse
10.0/10
Enestående
Slået op den 2. feb. 2024
Beautiful views and tickets to the monastery included
Oversæt
Mohd Firdaus Bin Mohd Ramli
Superior Værelse ( 2 senge)
Overnattede i jan. 2024
Solorejsende
46 anmeldelse
10.0/10
Enestående
Slået op den 12. mar. 2024
Amazing experience
Oversæt
Svar fra overnatningssted: 感謝您對酒店的認可!下次您再來香格里拉,希望能再次光臨我們酒店,相信我們一定會給您更好的住店體驗!扎西德勒!