Shangri-La Resort

The hotel is located 1 km from the ancient town and is a 10-15 minute drive to the train station. The room was comfortable, and the water pressure and heater worked perfectly. The Wi-Fi was very stable as well. (For foreigners, do bear in mind, if you connect to hotel wifi, you would need to connect to VPN in order to use WhatsApp, IG or Youtube) This is a 9-year-old property, so there are some flaws that can be improved, but that is understandable. My only feedback is about the F&B restaurant; they only have one all-day dining option. Breakfast was alright, with more of a local selection. I stayed for two nights. On the first day, there was staff available to help me and serve my cafe latte order. However, on the second day, I did not see any staff on standby, so I had to make my own cafe latte (I had to froth the milk), which I found awkward. I wish the staff were more well trained, but I understand it is low season and the hotel probably hired part-timers for service. The best highlight of my stay was meeting a lady named Rose He, who is part of the guest services team (i think). She made recommendations on where to go and even found us a local driver to take us around. She was extremely kind and polite. We exchanged WeChat information, and she texted me when the weather turned cold or rainy. She also helped us to arrange complimentary transportation to the train station. It felt personalized. Shangri-La, if you are reading this, I believe she deserves a token of appreciation. She is the true star and a great example of “hospitality.” Overall, we were happy with our stay. Thank you.

Very cool to stay at Shangrila in Shangri-La🤩 very nice welcome ceremony at the reception area. Also it was my birthday so the hotel gave me a cake for free.

The receptionist was very rude to us and not a single member of the staff spoke English. They couldn’t find our booking and demanded (in Chinese) that we’d solve the matter by ourselves. I had to use my mobile data to call trip.com customer service multiple times to find out what was wrong. The receptionist at Shangrila was very unhelpful. I was on the phone and struggling with altitude sickness so i didn’t even notice that the receptionist forgot to give me back my passport and I got it back only the next day. I complained to the hotel chain’s customer service about the matter and their suggestion was to just book directly through them next time, so it seems like subpar customer service is their normal standard. I would not recommend staying here because you can get significantly better customer service and value for your money just about anywhere else.

During my recent stay at Shangri-La Resort, I had an unforgettable experience surrounded by breathtaking landscapes and the rich cultural heritage of northern Yunnan. The hotel itself is a perfect blend of traditional ******* architecture and modern luxury, offering a serene and comfortable retreat in the heart of Shangri-La. I would like to extend my sincere gratitude to He Hua for her exceptional hospitality. She went above and beyond to make my stay special, from assisting with travel arrangements to personally guiding me through an authentic ******* butter tea ceremony, which was a truly memorable cultural experience. Thanks to her thoughtful recommendations and meticulous planning, I was able to explore the magnificent Songzanlin Monastery, as well as other scenic spots that showcased the unique beauty of the region. The hotel’s facilities were outstanding, with spacious, elegantly designed rooms that provided stunning views of the surrounding mountains. The dining options were equally impressive, offering a mix of local ******* flavors and international cuisine. The staff throughout the resort were warm, welcoming, and always eager to help, adding to the overall exceptional experience. Staying at Shangri-La Resort was a highlight of my journey, and I highly recommend it to anyone visiting the region. With its perfect combination of luxury, comfort, and deep cultural immersion, this resort is truly a gem in the alluring town of Shangri-La. I look forward to returning in the future! 我最近入住了香格里拉大酒店，度过了一段难忘的时光。这里不仅拥有壮丽的自然风光，还展现了浓厚的藏族文化。酒店完美融合了传统藏式建筑与现代奢华，让人感受到宁静与舒适。 我要特别感谢和华小姐，她的热情服务让我的旅程更加精彩。她不仅耐心地帮我安排了行程，还亲自为我展示了藏式酥油茶的传统泡制方法，这一文化体验令我印象深刻。此外，在她的精心策划下，我顺利游览了松赞林寺及周边的美景，深度感受了香格里拉的独特魅力。 酒店的设施无可挑剔，客房宽敞舒适，窗外的山景令人心旷神怡。餐厅的美食也十分出色，既有地道的藏式风味，也有国际化的选择，满足了不同口味的需求。整个酒店的工作人员都非常热情友善，细致入微的服务让人宾至如归。 此次在香格里拉大酒店的入住是我旅程中的一大亮点，我强烈推荐这家酒店给所有来香格里拉的游客。这里不仅提供奢华与舒适，更带来深度的文化体验，是探索这片神秘土地的绝佳之选。我期待未来再次回到这里！

Chose exec garden view for the little outdoor area on the 2nd floor. The outdoor area needs very very major fresh coat of paint & cleaning. The room's wooden luvres need major repair & the curtains need cleaning & re-hook on the rail (209 & 211).

Lovely stay. Decor brilliant and service amazing. Anne and Becky at front desk were fantastic. Thank you for an awesome stay.