Hyatt Regency Chongming

Overall, it was fine. What we enjoyed: breakfast was good, big variety of food. A nice playground for kids outside. Big grass lawn near the hotel to play frisbee or badminton (we brought it with us). The room is spacious, enough for 2 adults and a child. There is a bath tub and a shower cabin with all amenities.  What we didn’t like: the room was not cleaned properly. The floor especially, the dust and long hair of previous guests were all there. Room amenities are quite old and do not correspond with the hotel status. For example: hair drier is old and slow, scales don’t work at all, the swing strings on the balcony are torn off.  During breakfast, we had to find a baby chair in the hall ourselves. The waiter was smiling friendly, but stood there and only watched how there is no free space on our table because of the empty plates. These are very simple (but important) things the staff has to be taught to make sure the guests are satisfied with the service.  And by the way, prepare what you are going to eat in advance. There are limited options, especially if you are traveling with children.

It's a legit pet-friendly hotel. Our Dog 🐶 have a wonder full experience and the swimming pool it's clean and the water is clear and properly maintain. We will definitely going back to Hyatt Renessance Chongming. Maybe next time make the breakfast a little more western like added some cheese

Hotel is not bad, but during our stay, most of the common areas were quite cold. Also, water in the main pool was quite cold, as well as the air temperature, making it unpleasant. It is ok for pure swimming, but since it is a family hotel, temperature should be fine also for kids playing. Service in the Merket restaurant was quite poor, while in the Chinese restaurant the service was very good, as well as the food, much better than in the Market. Breakfast is good. There is a small outside playground with animals. Some of the animals (the cow, the small rodents…) look a little bit suffering. If you don’t speak Chinese it is quite difficult to understand what kind of activities can be done (in the hotel or with hotel support), and nobody is proposing anything at first. All in all, not thinking to come back.