Shanghai Pudong New International Expo Center Shundi SHY Hotel

Very clean and staff were very friendly. Hotel staff need to learn English for better customer service

On May 21, 2025, during the reservation process, I was billed for a total duration of six nights' stay. In addition to this, my credit card was charged for the transaction, and the corresponding amount has already been debited from my account by my bank. Upon arriving at the hotel for check-in, we were unexpectedly asked to make the payment once again. Despite our attempts to explain the situation and even presenting the receipt as proof of the initial payment, the hotel staff failed to comprehend what we were trying to communicate due to the language barrier. The hotel notified us that Trip.com will process a refund for the amount they initially charged us. Today, we completed the checkout process; however, the payment has still not been credited to my account. Due to this enforced hold on my funds, I have not only lost all the money I had set aside for shopping but have also been unable to proceed with another planned activity. This situation or statement appears illogical and lacks any clear or reasonable explanation. Someone needs to be held accountable for this situation. I have traveled extensively across the globe, and during my journeys, I have consistently relied on platforms like ***********, Agoda, or ******* for my reservations. However, I have never encountered an issue like this with any of those services.

Good hotel with friendly staff and good facilities

The place is a quite comfortable, good service and clean The breakfast also good with helpful staff.

1. 給我的第一個房間8616，一打開門一股濃烈的煙味，絕了，是看我一個男的忍受度高還是怎麼的，故意給我一個這樣的房間？這個房間我相信不止被投訴過一次了 2. 床品一股味道，説不上來，像水池散發的那股味道一樣 3. 浴巾直接給我整笑了，看圖吧，住這酒店是來吃苦了嗎，酒店的服務人員自己不覺得離譜嗎

房間寬敞舒適衞生乾淨，自助早餐豐富多樣，酒店周邊配套設施完善，性價比高。 由於自己原因把行李遺忘在前台諮詢處，前台帥氣小陳熱情細緻詢問並妥善保管👍