Blackstone M+ Hotel, Shanghai

I recently stayed at Blackstone M+ Hotel in Shanghai, and unfortunately, my experience did not meet expectations. While I genuinely appreciate the hotel's intriguing and thoughtfully designed interiors, I was quite disappointed with the cleanliness standards and the quality of in-room amenities. Upon checking in, we discovered a large, unused sickness bag left behind the sofa — a clear oversight by the housekeeping team. What was even more surprising was that despite staying for two nights and having daily housekeeping, the sickness bag remained untouched throughout our stay. The overall cleanliness of the room left much to be desired. Thick layers of dust were clearly visible across various surfaces, especially on the lighting fixtures and decorative ornaments, which suggested a lack of attention to detail in the room's upkeep. Although the hotel does provide a Dyson hairdryer, which is a thoughtful touch, it was disappointing to find the unit's filter in the state of dusty and evidently not properly cleaned, diminishing its functionality. Additionally, the generic toiletries provided felt rather underwhelming, especially when compared to the hotel’s above-average room rates. For a hotel that positions itself with such stylish design, I believe greater emphasis on housekeeping and guest comfort would truly elevate the experience. 我最近入住了上海的 Blackstone M+ Hotel，然而这次的住宿体验却令人失望。 酒店的整体设计确实非常有特色，空间氛围也颇具美感，但房间的清洁度和所提供的洗漱用品却与预期严重不符。刚入住时，我们在沙发后发现了一只未使用的呕吐袋，这让人非常意外，也不禁怀疑清洁人员在打扫房间时的疏忽。更令人失望的是，在我们连续两晚的住宿期间，尽管每天都有安排房间清洁，但呕吐袋始终未被发现和清理。 除此之外，房间整体的清洁情况也不理想，房间内多处表面、灯具及装饰品上都明显积有厚厚的灰尘，显然缺乏细致的清洁和维护。 值得肯定的是，酒店配备了 Dyson 吹风机，然而令人遗憾的是，吹风机的隔尘部位也布满灰尘，显然未被妥善清洁，影响了其使用体验。此外，房间内提供的洗漱用品也显得十分普通，与酒店偏高的房价并不匹配。 对于一家设计感十足的酒店来说，若能在客房清洁和细节上投入更多心思，相信能大大提升整体入住体验。

A comfortable and warm hotel in a serene part of town, will consider staying here again for my next leisure trip to Shanghai.

My partner and I stayed at the Blackstone for three nights and had a wonderful experience. Wonderfully warm welcome by the staff with special mention of Grace who was so helpful throughout our whole trip. The hotel is beautifully decorated and we felt right at home. Super comfortable beds. We also loved the personal touches such as free fresh fruit and personal weather forecasts every evening. Would stay again in a heartbeat!

I’d say the staffs are super helpful, great personality and attitude. The location is probably the most convenient esp for someone who wants to explore the French concession areas. Quiet, filled with lush greeneries - great! Wish they have fitness center though

Breakfast was dull and lacked flavor. The bathroom trash hadn’t been emptied upon arrival.

A unique space in a unique part of town. If you like design and art and art deco, this hotel is a must. A great way to experience the charm and style of the city as it was 100 years ago with a splendid modern twist. The breakfast works as food, but really, if you are also a fan of the city give it a go!