Vienna International Hotel (Shanghai Pudong Airport Free Trade Zone)

I recently stayed at this beautiful hotel and overall had a pleasant experience. While it’s not particularly close to the airport, the included shuttle service made transportation convenient and stress-free. The staff, though not fluent in English, were very helpful and used language apps to ensure clear communication, which I really appreciated. I opted for an executive room, and it was a worthwhile splurge. The room was clean, well-maintained, and most importantly, warm – a welcome feature during colder months. However, there are some areas for improvement. The room had a massage chair, which was an interesting feature, but using it required payment through a Chinese app that didn’t work with non-Chinese SIM cards. The entertainment system was limited, offering only a small selection of free TV shows in Chinese, with no international news or other content available. A simple instruction card for international visitors explaining how to use the room features would also be helpful. Breakfast was a Chinese continental spread, which was fresh and well-prepared, but those unfamiliar with local cuisine might find the selection limited. In summary, this is a lovely hotel with great amenities and attentive staff. With a few tweaks to accommodate international guests, it could provide an even better experience.

Great service!! Very friendly staff! Shuttle to airport is very convenient!

Hotel a bit far from Pudong airport, room very noisy, regular truck sound from window till midnight. Hotel provided transportation services from/to airport and metro. Mattress and pillows very comfortable.