Crystal Orange Hotel Shanghai Yu Garden On the Bund

I would not recommend this hotel. For the same price, there are better options available near Nanjing East Road. The hotel is currently undergoing renovations, including the reception area and rooms on the second and third floors. Unfortunately, we were only informed about this upon check-in, which was too late to cancel our reservation—despite Trip.com allowing cancellations up to the day before. Had the hotel notified us earlier, we could have made alternative arrangements. The renovation work starts as early as 6 a.m., and the noise from hammering and drilling can be heard even on the fifth floor. The hotel’s only response was to provide earplugs, which is hardly a solution. Additionally, only one elevator is operational for the entire building. Temporary partitions have been set up around it, creating a narrow, poorly ventilated passageway. As a result, strong odors—particularly from food stalls below—fill the lobby area, making it quite unpleasant. I contacted Trip.com to request a partial refund due to the noise and overall unpleasant experience. The agent was understanding, but informed me that the hotel refused to offer any compensation, citing the non-refundable nature of the booking. This response felt unfair, as the reservation was only non-refundable until check-in. Had the hotel made any effort to notify guests in advance about the renovations, I would have been eligible for a full refund. Additionally, the soundproofing in the rooms is very poor. We could clearly hear children running along the hallways, doors being slammed late at night, and even conversations from rooms across the corridor—all of which made it hard to rest. Lastly, the hotel lacks a proper entrance or sloped access to the pick-up point. Guests have to wait by the roadside and carry their luggage down a small flight of stairs, which is inconvenient, especially for those with heavy bags or mobility concerns. The only advantage of this hotel is its close proximity to Yu Yuan (豫园), which is located just behind it. Aside from that, you can easily find much better hotels at the same price point.

Perfect location, very convenient and walking distance to train station. Lots of restaurants nearby with nice food. Very friendly service from the hotel reception and it's a pleasant stay and experience in Shanghai.

The hotel is near to metro and Yuyuan about 5 mins walk. The hotel is very clean and staff are very friendly and helpful. Will recommend friends and families to stay in this hotel.

The location was good , 3 mins walk to Yu garden , many eatery downstair and near to the bund ! Service was superb , the service team was very attentive , keep checking if we was please !

Near with yu yuan garden, good location and clean

Hotel location is the best of best. Bus stop is just in front of the hotel gate and visitors spots are very near, we satisfied with environment. All staff are so kind even they used translation apps to communicate with non-chinese speakers. One thing that we can't say excellent is weak cigarette smell is really faint whole room. I guess it's coming by bathroom ventilation.. however if we have another chance to visit Shanghai, we will book this hotel again!