Novotel Shanghai Pudong Chuansha

Excellent Stay. Lovely room. Special attention to guests. Excellent for Disney SH. Nice breakfast buffet. Wonderful staff at front desk. Ms Wang (王小兰) really care about the well-being of the guests. I left a package in Downton Pudong and she managed to pick it up and has it delivered in 30 minutes. Just some hours before my flight. Amazing work! I am looking forward to come back soon.

The front counter (小王&小兰）were friendly and helpful. They have also offered to help us with food delivery as we arrived late at night. Overall the stay is comfortably awesome and near to Disneyland. They have free shuttle service to/back from Disneyland. Good stay 👏

Hotel is located pretty near to Pudong Airport, making way to the airport fast and convenient. Rooms are clean and spacious. Breakfast is really good. Save space for the tasty pastries and cakes. Front desk service is great, nice and helpful. They assisted me order take-out pizza online and delivered to hotel after a long day at the Disneyland Park. The hotel arranged a birthday cake for us prior to our arrival and at very reasonable price (cake was baked inhouse). If you take the effort and time to communicate with staff, you will achieve the assistance you require from the hotel team. Downloading a “Translation App” and “We-Chat” is highly recommended if you cannot communicate in Mandarin. Please book your Disneyland drop-off and pickup shuttle 24 hour prior and register yourself with the “We-Chat” group (There is a QR code at the front desk). The hotel’s private guide on the bus ensured my family got through the park gate and registered at the park guest services. Tip! if you need to communicate with the hotel staff prior to arriving, I found “We-Chat” to be the most convenient way (Novotel Shanghai Pudong Chuansha Mobile WeChat number is ***********).

Summarize in short : they should keep this place only for Chinese speaker, not recommend for traveller with other languages. Base from my true experiences, I booked here the night before traveling to Shanghai. Once I check out from hotel in Guangzhou, front desk lady help me called reception at Shanghai Novotel Hotel Chuansha to ask if they can pick me and my partner at Pudong Airport as they advertised for a complimentary shuttle bus. The lady at Novotel cannot speak English so I passed to the front desk lady in Guangzhou and got to know that I have to book a shuttle bus a day ahead. I accepted this because I read info, just have hope if they could help customer with this, anyway I flew to Shanghai and went hotel by myself. On the way to Shanghai, I still have hope that receptionist at NOVOTEL will be able to speak English. When I arrived there, I met 3 receptionists and NONE OF THEM CAN SPEAK ENGLISH. We had a tough time to communicate. I have my own language and English, also broken Chinese but we still not understand each other. I had to call a friend of mine in Taiwan to speak Chinese to them. Again, I wanted to book a shuttle bus to Disney land for the next day and they ask me to have a Wechat app to see a detail and communicate. Since I do not have China mainland mobile number so I cannot make a Wechat work on my phone. My ********* friend still help me out with this. At that time, another lady came, seem like she work for shuttle bus thing. I do understand that Chinese tone of voice always loud but I cannot see mercy on her face. She consisted that we still need a Wechat. One lady there said, I have to take a taxi without Wechat even though the hotel provided us a free shuttle bus to Disneyland. At this point I a little upset as there is no choice that they can call or set me a time for my travel, _ucking asked me to take a taxi. I do not mind to pay for taxi but we have never been here so we worry about other unexpected factor could happen. Further more, I went there on my girlfriend birthday to celebrate her birthday. I decided to take it here a last minute and I asked if they could have a card written Happy Birthday to her. Only I know is "NO CARD, NO CARD!!!! bad service mind ever, disappointed and felt give up with Novotel Yes, I picked NOVOTEL because I really hope they provided international services. I was a member of ACCOR PLUS and experienced such good services but since I experienced here, I am a failure. I actually have 2 more nights in Shanghai after 2nights here. I was thinking to move out all the time because me and my partner felt suffocate with a service. I do not talk to them anymore as it is useless T___T I even tried with my broken Chinese but I cannot feel that they put an effort to serve their guesses. No bellboy, air-conditioning at public area is pretty warm. To be honest, the place is good, bed is comfy and we tired from playing things in Disney land park so I extended to book for one more night then I do not need to rush for checking out. I went reception floor, this time a girl with glasses, seem kind and she is fluent in English help me check in for my last night here :) Whole time staying here I kept my mouse shut because don't want to feel unpleasant anymore and I feel like the robot that delivery food downstairs is working better than human lol. Eventually, I did tried until I can log into Wechat to found that the text were written in Chinese only. I still can travel with a hotel shuttle bus even I do not read thing on Wechat (我看不懂) 😔 I definitely won't be back here even things are good. Hotel is providing everything we needed which is good but they should hire people who able to speak English or people who able to use translate on google and else to communicate as they open for the whole world guess. Not only Chinese on earth but also another language exists. Last thing, key of hospitality is "SERVICE MIND"

Hotel should provide more varieties of food.

Receptionists are attentive. Good service. Daily bus to Disney lands. Very convenient. Hotel also provides private guide service to Disney land which is very good. We bought a family entry tickets and hired a tourist guide. The guide is very helpful. She helped us went through 5 big rides and two shows with minimal wait time and also helped us to look after kids. My husband doesn’t speak any Mandarin. The canteen staff was very thoughtful, did his best to help him find the food he wanted to order. Highly recommend this hotel to families with young kids would like to visit Disney lands.

Good location with a very nice view, the front-desk services was great, the staff was friendly and helpful, spacious and clean room , highly recommend , Thanks to Xiao wang Xiaolan

Very clean and spacious room, friendly receptionist and wide spread of breakfast. We enjoyed our stay here even only for one night.

no hotel card for Taxi shuttle to airport never come leaving me rushing to get Taxi. room was good but dont trust the shuttle to Airport!!! no tea in room. breakfast open late so missed that also