Yitel Premium Shanghai City Center

I stayed at this hotel more than a year ago & went back this year because I had such a great stay the last time. I was anticipating the same great hotel as before… but to my dismay, nothing was the same but the location. I am extremely disappointed by this hotel this time, and will never ever go back again. 1. The room was old, smelly, and very dirty, clearly not maintained well enough. There is dust everywhere, and not just the normal dust. So many areas were obviously dirty ~ the floor, the walls, the tables, chair, etc. the only acceptable thing inside the room was the bed & towels, which are up-to-standard clean. I dare not sit on any chair, and without the slippers, I will not step my feet onto that filthy floor. 2. Service - the great service I experienced before was gone. Staff at the front desk seem impatient, unwilling to help & clearly annoyed by their job. The only staff that was nice enough was the girl at checkout. 3. The carpets on the alleys on the 11th floor are now soiled, filthy & dirty, just by looking at them, you’ll feel disgusted! I’m very sorry to see how this hotel had diminished from great to terrible in a span of just a year, it’s sad because it’s in such great location!

The hotel is clean. The bed is very comfortable. The people working in the lobby are helpful. The room is rather small but considering the hotel is right in the middle of Shanghai, is fine.

The hotel is very clean and breakfasts were a highlight with a range of hot dishes, fresh fruits, breads and pastries plus good coffee! Staff on reception were helpful and were quickly able to communicate to non-Chinese speakers through using a translation app. Complimentary guest laundry and tea in the reception area.