Yan An Hotel

A old 4 star hotel but well maintained. Room was clean with comfy bed ( more towards hard type) but the pillow is abit too soft to my liking. I booked on north building. I did not know it was not at the main building ( where check in is done) the reception did not inform me about it. So it took me sometimes to figure out that it's actually is at the next building. To go to the lift there is a few steps. So it's a little hard to bring heavy luggage up the stairs. The cleaner on 4th floor ( my room) is very nice and polite, I asked for extra water, she gave to me and told me to ask for more if I needed. My sister room on 2nd floor has very strong cigarettes smoke smell even though I asked for a non smoking room, we asked to change to another room which the staff gladly arranged for us. Location is great as it's near train station, temple and malls. It's easy to call for taxi as well as they have a big lobby/parking area.

I stayed in this hotel in different years. So, I have a good comparison base. I was particularly happy with the very kind help by Guo the receptionist. He accompanied me to the room to show it and immediately proceeded with check in without any fuss. He kindly responded positively to all my queries and made me very welcome. I had a very good New Year's thanks to the Great location of the hotel and the help provided by the staff. I would certainly return to stay there again.

Good hotel, good location. No amenities in washroom so bring your own. Most staff on point but few play on their phone too much