Pullman Shanghai Central anmeldelser

Det er et dejligt hotel, og i en meget bekvem beliggenhed, kun få skridt fra Dapuqiao station på linje 9 og gåafstand til den franske koncession. Men hotellet ser bestemt ud til at være begyndt at lide af en vis forsømmelse, især for et Premium-mærke af Accor. Nogle tegn på slid i rummet, det mest fremtrædende er en kontorstol, hvis finish er afskallet. Også et tv, der trænger til at blive opdateret med dårlig billedkvalitet og ikke engang en HDMI-forbindelse. Men den mest skuffende del var det lave serviceniveau. Selvom personalet generelt var hjælpsomme med spørgsmål, skulle nogle ting ikke behøves at blive spurgt til et hotel af denne størrelse. Ved indtjekning blev der ikke givet nogen oplysninger om morgenmad. Jeg var nødt til at gå tilbage to gange for at spørge om tid og sted for morgenmad. Over tre nætter var værelset ikke gjort op. Jeg kan forstå, at rengøringspersonalet kan have været begrænset på grund af Covid, men sengen kunne i det mindste have været redt op, især når dette er et Premium-mærke. Morgenmaden var middelmådig, igen med referencen som et Premium-mærke. Nogle gode muligheder, men levede ikke op til Premium-tilbuddene fra sammenlignelige hoteller, for ikke at nævne pølserne, der var uspiselige, fordi tarmen var tilberedt til plastikkonsistensen. Til sidst var jeg ekstremt skuffet over at finde poolen lukket på grund af Covid (regeringens restriktioner var blevet ophævet), uden v****l før eller endda under check-in. Jeg valgte dette hotel specifikt til den indendørs pool, hvor vejret i Shanghai var koldt, så dette var et stort problem for mig. De angivne billeder er til en værelsesopgradering, hvilket blev værdsat (business studio room). Måske var dette et forsøg på at råde bod på nogle af begrænsningerne, såsom poollukningen og manglen på rengøring? Men ingen omtale af dette. Igen skulle personalet have været på forkant med disse ting, når de tjekkede ind. Med en vis opmærksomhed på disse forhold kunne dette hotel leve op til "Premium"-mærket for Accor. Desværre er det der ikke nu og kan forværres yderligere.

Stella og Evelyn er dejlige værelse med meget ren service er god

Stella meget god. Evelyn god

I would like to strongly recommend this hotel for both leisure and business travel. Location is quite central with plenty of shops, restaurants and shopping centre nearby. Room is clean and full of nature lights. But most important is the services, as I’ve many luggage and the concierge staffs are extremely friendly and helpful! I’ll definitely rebook this hotel whenever I return to Shanghai.

Pullman hotel never disappoints. Everything is clean, the staff is very polite and helpful. Location is phenomenal and the newly renovated swimming pool looks fantastic!

It was very nice stay. The hotel is near the metro station(da pu qiao), it takes about 4 minutes by walk,and there are many shops around the hotel. Thank you.

Overall hotel is fine

The service of the hotel is what you will get from a 5 start hotel. The room looks a bit too old, and the amenities (TV, shower, hair dryer etc.) inside the room are quite outdated. There are many improvements the hotel can do to improve the customer staying experience. Overall, a good few days spent in this hotel.

Hotel staff & services is good. Here robot to deliver order. Breakfast is very lavish & delicious.

Everything was good except that when I checked in, there was an empty water bottle on the chair and a tweezer underneath the bedside table.

Quite a central location as metro and a big mall are near. Breakfast spread is good. Room is abit dated but clean and big. During my stay, there were exhibitions or conferences going on so there were alot of ppl. Hence night not be ideal for someone who prefers a quieter hotel.

Very bad service ,, the hotel parking is 120 per night ,, the security man shouting , it was very bad experience I’m very sad

It was great. The staff was very polite and the gym and pool were both very clean. The hotel room was really nice. Great value for money!

Front Office Service was great! From the moment we arrived, the receptionist greeted us with a warm smile and promptly checked us in. They were very attentive to our needs, providing useful information about the hotel facilities and local attractions. The process was efficient and hassle-free, making our arrival smooth and enjoyable. Overall, the front office staff exceeded our expectations with their professionalism and friendliness. We would definitely recommend this hotel to anyone looking for exceptional service during their stay.