Pullman Shanghai Central

It is a nice hotel, and in a very convenient location, only steps from Dapuqiao station on Line 9 and walking distance to the French Concession. But the hotel certainly seems to be starting to suffer from some neglect, especially for a Premium brand of Accor. Some signs of wear in the room, the most prominent being an office chair whose finish is peeling. Also a TV that is in need of being updated with poor picture quality and not even an HDMI connection. But the most disappointing part was the low level of service. Although staff were generally helpful with questions, some things should not need to be asked for a hotel of this stature. When checking in, no information was provided about breakfast. I had to go back twice to ask the time and location of breakfast. Over three nights, the room was not made up. I can appreciate that cleaning staff may have been limited due to Covid, but surely the bed could have at least been made up, especially when this is a Premium brand. Breakfast was mediocre, again with the reference being a Premium brand. Some good options, but did not live up to the Premium offerings of comparable hotels, not to mention the sausages that were inedible because the casing was cooked to the consistency of plastic. Lastly, I was extremely disappointed to find the pool closed due to Covid (government restrictions had been lifted), with no notice prior to, or even during check in. I chose this hotel specifically for the indoor pool with weather in Shanghai being cold, so this was a big problem for me. The pictures provided are for a room upgrade, which was appreciated (business studio room). Perhaps this was an effort to make up for some of the limitations, such as the pool closure and the lack of housekeeping? But no mention of this. Again the staff should have been up front about these things when checking in. With some attention to these matters, this hotel could live up to the "Premium" brand for Accor. Sadly, it is not there now and may deteriorate further.

adding an automatic smart toilet like the ones in Japan and South Korea would be nicer..

Stayed here six nights, enjoyed my stay. It was very comfortable. Porter helped to carry luggage to taxi. Max gave me a room upgrade, Kitty helped to change room. Hotel gave a special discount for laundry, loved the laundry service. Special thanks to level 21 housekeeper Xiaowei who was very helpful. I would like to stay here again.