The Westin Bund Center Shanghai

Today is my last day at The Westin Bund Center Shanghai. At first, I loved the hotel, but unfortunately, the experience has slowly deteriorated. Before arrival, I had tried emailing ************************* to make a small request to celebrate an anniversary, but the email failed to deliver with an error saying the recipient’s server didn’t recognize certain characters. I’m not sure why, as the email was in English and sent from my phone. At check-in, I mentioned this to the receptionist (his name started with “C”), who was very polite and spoke to the lady behind him, asking her to reach out to Angela to assist. He then told me to head to my room and assured me I would be contacted. I waited for an hour in the room with no update, so I went out hoping to find a message upon my return, but sadly, there was still nothing. The email issue could have been my fault, and that is fine. But what is unacceptable is being promised a follow-up for such a special occasion and then never receiving it. For a hotel of this standard, I expected better communication and service consistency. Later, my son lost part of his toy, which led me to start searching around the room. While doing so, I discovered dust under every cabinet. Worse, I found what looked like someone else’s cream bottle stuck between the bed and the dresser. This makes me believe that the bottom part of the bed sheet was not changed, as housekeeping would almost certainly have noticed such an item if the bed had been properly stripped and remade. I have stayed in many Marriott properties, and this is the first time I would give only 2–3 stars. :(

The breakfast could be crowded, no table available and the Chinese food options were not as good as I expected, especially the deep fried youtiao, pretty dry and no taste.

Delicious food, 10min walk to the bund, great location. Service from staff was outstanding!

Excellent customer care, amenities and room service, great location and breakfast spread.

Staff ok. Reasonable English and willing to help. Hotel and rooms are clean and service not intrusive. Location is good. Not far from some sights. Can easily walk to Nanking pedestrian are (南京步行街). Hotel facilities are not up to standard of an international brand. Breakfast ok. But our TV sets in our room had terrible reception particularly to the Chinese channels, it happens that I like to watch the CCTV (chinese central tv?) documentaries and I could not, as I informed the front desk on the 2nd day, not fixed, then informed on the 3rd morning then slightly better, so I gave up. Also, for some reason, the tv sets in the room and the living room were linked and when I turned on one, the other would start but not synchronized. At the first night, nothing could be done but to turn both off. There was also water leakage of ?water from the closet ceiling, my wife's dress was wet from that, after fixing on the 2nd day, on the 3rd day, leak less but water still dropped. To be fair. The front desk asked me if I needed to change room by then but I was leaving on the 4th morning and my wife had moved all the clothing to the connecting room closet, so no harm already. Definitely not going back and not recommend this hotel. Our friends told us that this hotel was old but not an excuse.

Very nice location it’s located in bund area we stayed 2 nights in Shaghai