The Portman Ritz-Carlton, Shanghai anmeldelser

My husband and I quite enjoyed our stay at Portman Ritz-Carlton; the room is spacious, the service is great, the lounge bar is quite fancy, and the location is very convenient. We highly recommend this place if you are visiting Shanghai.

The hotel is located at the heart of the malls and within the hotel is the Shanghai center where a variety of F&B options at proximity. The only comment is the thin wall and door - I can literally hear all the conversations by the corridor clearly including the door bell next door. The amenities are aging including the shower head and the room looks a bit tired. Linen should be time to replenish with new fresh sheets. Service wise, a thumbs up to housekeeping team and concierge but so-so to the front desk (no information on check out, breakfast location etc until being asked), elevator ambassador a bit loss and left in the middle of a journey and the not so friendly and welcoming lobby manager or staff.

I had a really great time at this location! Everyone was extremely friendly and helpful!

Hotel is dated and in need of an update, but in a great location and very accessible.

My stay at Portman Ritz Carlton was good. The location is perfect, very close to everything. Also, I was able to check in earlier than the usually time which I loved. On a bad note, the outside pool bar isn’t open which is a bummer as I would have loved to enjoy a cocktail by the pool while relaxing. Nevertheless, it was perfect stay and I would stay again in the future. 😎

Very good location, everything is amazing

Service was amazing, staff was professional and well-trained. The entire building is a bit on the older side, but all the decor and furnitures are well-maintained. Soundproofing was overall decent, though you can hear nearby door opening and shutting. No street noise though. There are two pools in the building. Would recommend the outdoor as the indoor one can get pretty busy as soon as they open. Downsides: there’s a lot of gunk/buildup on the shower faucet. My bathtub switcher was also leaking, and maintenance couldn’t do anything about it — they said it would take a while to fix, and would do it after I leave.

nice services, and the staff are nice and helpful. Suitable for business or family vacation.

A really good stay. Great amenities and amazing service. Will be back!

It was our first time in Shanghai and in The Portman Ritz-Carlton Shanghai. We had an amazing experience and wonderful time. The hotel location is in the heart of Shanghai, not too far from main attractions and at the same time the area is not overcrowded with tourists. The hotel staff is super friendly, helpful and polite! We had great time at the Club lounge, which was just simply amazing!

I spent a relaxing 5 days at this hotel. It’s where I usually stay when I visit Shanghai. As usual, the customer service is impeccable. I always book a room that includes Club Lounge access since it’s so convenient to have my meals there. All the staff at the lounge are lovely and attentive. I requested a late check out with ease and did lots of shopping in the nearby malls. I also visited a great nail salon next to the Starbucks nearby, Sunshine Nails. I also visited In House hair salon, in case you need hair and nail recommendations close to the hotel. Overall, I had a wonderful time at The Portman Ritz-Carlton as always. I will definitely be back.

Spacious room, helpful staff, many restos around. The toilet is a bit old though.

The best is the location, but price is very expensive for the quality you get . Other hotels for 30% or 40% less price gets better room quality and size

A nice hotel at a very handy location. Good services in all aspects. Happy to come back and recommend it.