Dears Hotel (Shanghai Railway Station Store)

Excellent night in the Dear Hotel. Excellent service. Room a little smokey. Staff in the evening and morning were very helpful and went out of their way to help.

Every thing in the hotel was great clean and comfortable the staff were very friendly

Be aware when staying here!!! There is so much wrong here i don’t even know where to begin. Firstly the staff doesn’t speak a singel word of English so every little thing we needed has to be done with a translator app. When we first arrived at the hotel it was hard to determine where the check in was. The staff was sitting down behind the counter and weren’t welcoming at all. We were given a high room as requested, but the art work behind the bed was ripped everywhere and there were food stains every where. The bathroom looked very outdated compared to the picture’s. We requested another room which was a lot better but there were still hairs on the floor and fake eyelashes sticking to the walls. There are signs of no smoking every where in the hotel, yet you can smell cigarettes very often, the people staying next to us were smoking out of their windows when the entire hotel is “smoke free”. When contacting the staff about it they said there is nothing we can do about it “sorry” We came from a hotel that didn’t have wash facilities so we were eager to wash our clothes here. But it turned into a complete nightmare. We washed our white clothing but they came our way more dirty and disgusting than when they went in. So we thought maybe there is something wrong with the washing machine so we used the other machine that was available but they made everything even worse. It seemed that their is some kind of mud, grease or lubrication substance from the washing machine that stained or clothes permanently. After spending nearly 2 hours talking (using a translator) they offered us so called dry cleaning which seemed the best solution seeing they didn’t want to pay for the damages to our clothing. When we received the clothes the stains were clearly still visible and it turned out they did never bring them to the dry cleaners, they just washed them in the washing machine that they use for the bedding and towels. They told us there is nothing they could do for us which is of no help at all. Even after asking to speak to the manger multiple times the same dumb answer came “Sorry the manager is currently not here” The house keeping is also not great at all, they just leave everything on the floor. It doesn’t matter if it is dust, hairs or something else they do not care or clean whatsoever. There is a water cooker in the room but if you want coffee or tea that isn’t available for the room. Besides that the glasses that they provide at the sink aren’t cleaned at all. We drank a soda from the glasses one day on when we had the room cleaned they weren’t even rinsed out they just turn them upside down on give them back to you with stains and everything still on them. What an absoluut nightmare and living hell our stay here was. Please think very thoroughly when staying here. Unless you want to have a bad time do not stay at this hotel. And see the attached picture’s for the reasons.