Waiting Hotel (Shanghai Xujiahui Branch)

Me and my friends stayed here for two nights in June 2024! The hotel and room are really clean and the spacious! The role was a tech room so with plenty electronic features! The team was welcoming but didn’t speak lots of English, but they tried to comunicate in the best way! Really kind they let us leave the bags there for the day without charge

We stayed in the Smart Room and loved our stay at this hotel. I would like to warn any other travelers, however, that the hotel name on maps is Weiting hotel - with an E - not Waiting hotel. If you take a taxi to Waiting hotel you will arrive at a different location. Better yet just use the address instead of the name 😀 As a suggestion to the hotel, a European variety of foods during breakfast would be really nice, couldn’t eat much of the Chinese food breakfast options.

Awesome hotel, the kind that uses just some floors of the building, but still very good, clean, with great service and awesome location, with a shopping mall just on the opposite side

This is an honest and sincere review. Our one-month stay in China across 9 cities was marred by the WORST experience at The Waiting Hotel. The hotel staff preferred local Chinese customers who will likely be returning customers, leaving foreign visitors (who will likely stay there once) feeling unwelcome. On my second night, I was aggressively confronted by a local guest in the laundry room, and the hotel staff failed to handle the situation competently, escalating it and leaving me traumatised. I tried to send a formal complaint letter after checking out, but I was unable to reach the hotel. The hotel's location is inconvenient - minimum 10-mins walk to the nearest subway station. Calling for a Didi is also inconvenient due to the hotel's location on a main street, where cars cannot stop easily. Be prepared that local Didi drivers will shout at you for this reason. Additionally, the hotel facilities are dated and damaged, with damp towels, damaged door handles, and a malfunctioning AI system controlling the lights and curtains in the room. With only THREE washing machines and dryers for this crowded hotel, and an outdated dryer that takes about 2.5 hours to dry a full load, the hotel's amenities are insufficient. Breakfast options and seating are limited, and the corridors are cluttered with cleaners' trays and trolleys day and night. Avoid The Waiting Hotel. Stay elsewhere to avoid a similar experience to mine. There are plenty of better options in Shanghai like Atour Hotel, Orange Hotel, Hanting Hotel, or Ji Hotel. 这是一篇诚实而真诚的评论。 我们在中国住了一个月，去了9个城市，但在唯亭酒店的住宿经历是最糟糕的。酒店员工更倾向于本地中国客人，因为他们很可能会成为回头客，而外国游客（很可能只会入住一次）感到不受欢迎。 在我入住的第二个晚上，我在洗衣房被一位本地客人无理的对待，而酒店员工未能妥善处理这种情况，导致局面升级，让我受到了创伤。我尝试在退房后寄送正式投诉信，但未能联系到酒店。 酒店的位置不便——步行至少10分钟才能到最近的地铁站。由于酒店位于主要街道上，汽车很难停靠，因此叫滴滴也不方便。请做好准备，因为当地滴滴司机会因为这个原因冲你大喊大叫。 酒店设施陈旧破损，毛巾潮湿，门把手受损，控制房间灯光和窗帘的人工智能系统发生故障。这家人满为患的酒店只有三台洗衣机和烘干机，而且烘干机老旧，需要大约2.5小时才能完全烘干一整套衣物，酒店设施明显不足。 早餐选择和座位有限，走廊整天都堆满了清洁工的托盘和推车。 为了避免和我类似的经历，请选择其他地方入住。在上海，有许多更好的选择，比如亚朵酒店、桔子酒店、汉庭酒店,全季酒店，或如家酒店。

Nice hotel. The room was big enough and clean, and the room service was efficient. Breakfast was also plentiful enough. The location is very convenient, as there are three lines close to the hotel. In front of it there is also a mall, in case you want to buy food or other things. Recommended.

All in all very good! I highly recommend this hotel! and the price is also good

The hotel is modern and clean. The breakfast is of great value, better than some 4 star hotels. The room is equipped with AI voice assistant to close the lid and turn on/off the lights which is really convenience. Also the delivery robot is very lovely, it will take the elevator to the correct room, which interesting experience. There are gym and laundry place included which also good when stay several days for a business trip. Highly recommend it.

Opposite the hotel is a mall. very convenient but public transport like metro and bus is not nearby.

excellence room service,sincere smile hanging on the face all the time, especially, front desk beauty 张春雁willing to go extra miles to achieve on behalf of guests. Appreciation from deep heart Ian