Pod Inn (Shanghai Pudong Airport)

It was the worst experience ever! First, they lie about their shuttle schedule. It was supposed to be 24 hours a day but turned out it’s not true. Also, airport drop off provided very limited time slots even though the booking said it was supposed to be 24 hours also. Second, they don’t inform that their shuttle doesn’t drop you off in front of the hotel doors. Instead, they dropped me off in the middle of a dark road and the bus driver waved down the stairs! How am I supposed to bring two luggages downstairs and then up the next morning??? Third, the staff was so rude! They don’t speak English at all and when you want to use a translator to ask questions, they look at you with annoyance and try to finish the ‘conversation’ asap. Also, the hotel itself is terrible. I do understand I can’t expect something nice for that money but please, don’t lie! The photos don’t match the reality. Everything is dirty, I couldn’t even take a shower. Everything smells like cigarettes (I chose a non-smoking room). People smoke inside the halls, near the elevator, literally EVERYWHERE. I hate it! I really don’t understand how come the hotel has so many 5-star reviews. Did you guys get paid?😅 I was relying on the reviews, such a shame. ❌there was no wifi in the room. I honestly don’t think anyone would enjoy that type of stay😅 Don’t make the same mistake as me!

BEWARE!!!! Horrendous customer service from this hotel!! I had flight delay of 3.5hours making it impossible to stay at the hotel and they were very unhelpfull! They do not speak a word of English so talking on the phone is impossible! No transfer service available. DO NOT BOOK THIS HOTEL!! Only Trip.com fixed my issues and kindly refunded me in full the issues were resolved!!

Stay away from this hotell, dirty and not friendly staff at all