Hyatt House Shanghai Hongqiao CBD

The receptionist was nice and upgraded my room based on my request. I arrived quite late but found the room to be quite hot at 27 deg C even though I adjusted the air condition to 18.5. Later it was found that the room is at the far end so there is no way to lower the temperature. So I must change room at almost 2am after I have settle all my things at the previous one. The worst part is that I must wake up at 6am the next day so not much sleep that night. I think the hotel is running old and need upgrading to maintain the brand image. Overall the experience is not too bad.

This is our re-visit of the hotel. I don’t know why, but it just felt homey instantly (usually it will take me a night to get used to the room), it’s just comfortable with peaceful ambiance and soft lighting. The breakfast was amazing and it really helped to start our day in a pleasant way! We also had a pleasant interaction with the room-service robot who delivered bottle water to our room twice 😄 You just had to try it!!! too bad I couldn’t hug the robot 😄 I also like the Hotel’s good and combined use of technology and human service. I called from the room to ask for bottle water, and it was answered by a lady who said they will send a Robot to deliver. (In another hotel, I also made a call from the room with a small request, but it was an auto answer where you had to talk to a machine and dial the numbers when prompted, which often ended in frustration). Other than that, just one suggestion, I thought the quality of the toiletries and slippers provided could be better compared to the peer hotels, yea, especially for the slippers, they felt too synthetic compared to the slippers from the other two hotels I stayed at during this travel. Overall, great stay, pleasant experience and will revisit!

Modern and clean, right smacked beside Hongqiao Railway and airport. Could liven things up with more activities available…

Fantastic hotel Staff very helpful and friendly Room was top notch, clean, fresh and a great night's sleep. Would highly recommend and stay again

Is the third time that we stay at this hotel an it never disappoints. Is the perfect hotel if you want to stay near Hongqiao station or the airport and it has plenty of dining options around and things to do. The line 2 takes you straight away to the city center and to PVG airport if needed, but bear in mind that PVG airport is very far from here. The hotel breakfast is well balanced with many options, both local and western. The service, gym, pool and amenities are on point. Spacious rooms, nicely cleaned and comfortable. Definitely will come back next time I stop in SH again.

Room was clean and big. Have a kitchen which can request for cooking utensils and all. Microwave, washer, big dining table. One area of improvement will be the toilet gets pretty damp after use and there was no venitilation to dry out. So floor remains wet overnight, solely dependable on aircon to dry it.