Giselle1
24. november 2024
Horrible. :(
I chose this hotel because they offered a pickup service. They promised to pick me up from Pudong Airport BUT made me wait for almost 2 hours at midnight!
I kept calling but no one answered. I also contacted customer service, but they were of no help also because no one at hostel could pick up the call.
The hotel details did mention that they have a 24-hour front desk, but no one could pick up the call. I didn't call DiDi service because they all said it would start at 160 RMB, so I decided to wait. After 2.5 hours, i tried to contact customer support again, the hostel driver finally on the way to pick me up. But I had been waiting until early morning and was toooooo tired, so I refused, I chose to spend a lot of money and stay at the airport hotel instead. Of course, I never received any apology, NO APOLOGY FROM THIS HOTEL, and a refund was impossible because it was stated that there’s no refund after payment. Anyway, I’ll just consider myself unlucky for encountering this hostel. :(
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