Atour Hotel, Nanjing Road Pedestrian Street, Shanghai People's Square

Hotel : Was going to cancel my booking at this hotel after I checked-in. Coz e lift lobby of my room was filled with smoke smell. Our room was also super small (unlike what I saw online). But was impressed w e service. After I feedback e lobby smoking smell was gone immediately. The newness of e hotel made me stayed through e 6 nights. Rather small hotel. Realised that’s it’s Atour LITE on another site. Not grand. Simple. New. Clean. Small lobby. All e nice official photos shown online are just taken in a good angle, showing spacious nice decor. But in fact are just some small corners of e hotel lobby. Room: Our queen bed room was rather small. Just sufficient to open up 2 large luggage. Room is clean and new. Toilet has a separate shower and toilet bowl and wash basin and kitchenette all in 1 row. Location : Short convenient walk to Nanjing Road. Small entrance to hotel so may be difficult to find e hotel for e 1st time. Breakfast : Bought breakfast at e hotel for 2 days. Not worth e price. Spread is limited. Thou food is acceptable. Would suggest to book without breakfast and eat out. Convenient to find simple Chinese food around e hotel. Many small eateries lining e street. Or walk to Nanjing Road for bigger restaurants. Or just order food delivery. Supper : There is complimentary porridge supper with all e preserved condiments. Simple. Water bottles : Drinking water bottles are provided outside e lift lobby of each floor. So saved us lugging water from e convenient store. Rainy days : Met with thunderstorm on a few days. Hotel provided free use of umbrella and rain coat. Didi : Easy to get Didi but e small hotel lobby is in front of a small road. So Didi can’t stop and wait. Will have to be quick alighting and getting on Didi. Lift : Hotel is a preserved building. So only have 1 lift. Have to wait a while for e lift. Staff : All front desk staff are young people. Helpful and energetic. Helps with food and package delivery sent to lobby. Booking : Didn’t receive any gift as indicated on Trip.com upon booking.

everything was perfect they are so nice people and rooms are so clean and fresh good view

The hotel location is very convenient, right next to Nanjing Road Pedestrian, many choices for food and very near to MRT station. The hotel is very new and clean and staff are very friendly. They also provide free laundry service. We enjoyed our 4 nights stay here very much and highly recommend for those who want to visit Shanghai.

The people at the registration counter were friendly. What's better is there 3 washers + 3 dryers available with WiFi connection so every room TV displays the real time availability. Noticed this number of washer n dryer is diff at other Atour branch. Location is strategic, close to Nanjing Rd. Sorry no room photo but there is no window view. There is a physical window but it's right beside a building wall.oh ya they even provide free night time snack (porridge + some baos + coffee/tea) which is not offered in other hotel.

This hotel is really exceed my expectation. The staffs are very helpful and friendly. The location is very convenient, walking distance to the bund and a few attractions.

Definitely the best hotel we have ever stayed at in China! The staff are incredibly friendly and thoughtful, especially towards children. The breakfast and supper were delicious and well-prepared. Highly recommend for families! Special thanks to 花儿姐 @ meal & laundry area, room service crew 家丽 and reception crew 学沫! We had a wonderful time here