Alila Shanghai

Assigned Joy as the guest support and she was great and prompt in all the responses, accommodating to my requests. Staff are all very friendly and helpful as well. Went for the complimentary meditation session - very interesting. Don’t have robots to deliver food due to food safety, but can drop off at the lockers (suggest to tag the office building infront as riders find it hard to locate the building). For parcels, no issues in sending to the room. Room was great but just slight note - shower room door is not sealed totally at the sides, and shower head naturally slant towards the side of the wall, which is quite a design flaw.

The hotel is really outstanding and Cameron in particular at the front desk offered first class service. I would recommend to any casual or business travellers coming to Shanghai.

Excellent service and meticulous attention to detail!!! Our “virtual butler” Joyce was responsive to our questions and requests at all hours. Truly appreciate Alila’s personalized service, creating an oasis in the center of Shanghai! We will be back 😄

The thoughtful service from Joyce and Linsey, I am a foreigner. When Linsey checked in, she was very thoughtful and told me which room was more suitable for my needs. Then Joyce was very professional and introduced me to the hotel and sent me to my room, an unparalleled experience! Thank you, ladies💕

Great location and clean rooms

Perfect location and a brand new hotel in Shanghai.