Novotel Shanghai Jing'an anmeldelser

Arrived at hotel on 12 Nov 2024. Porter came to take out the two suitcases from our taxi. Instead of taking them out gently, he jerked them out. Consequently, he broke the handle on one the two suitcases. When I notified one of the receptionists at the front office, she asked whether the suitcase was too heavy implying that his colleague did not cause the damage. I then approached the front office supervisor. He pulled a long face and said that he will investigate the matter by viewing the hotel's CCTV. After more than 30 minutes he still refused to accept liability on behalf of the hotel. I then told him that I would like to see a senior executive of the hotel if he is not authorised to settle the matter by replacing a new suitcase that was obviously damaged by the hotel's porter. Finally, he reluctantly agreed to replace the suitcase, but he told me that it will take a day of two for the replacement suitcase to arrive as he was going to order one from Taobao. When the replacement suitcase was delivered to me, I noticed that it was of a very poor quality, and it was smaller than the damaged suitcase. I gather that the replacement suitcase cost not more than 100 RMB. The front office supervisor had poor attitude that was shown on his facial expression. On the day of checkout on 14 Nov, the same porter refused to lend a helping hand to load the two suitcases into the taxi. I will not stay in this hotel ever again and if I am asked about my experience, I will share the same as detailed above.