外灘景觀府邸公寓 anmeldelser

Svar fra overnatningssted: Dear Guest,We are truly sorry to hear about the unpleasant experience you had during your recent visit to our serviced apartment. Your feedback is of great significance to us, and we sincerely apologize for the inconvenience and discomfort caused.Regarding the issue of cockroaches in the room, this is an unacceptable lapse on our part. We have immediately taken steps to address this, engaging a professional pest control service to conduct a thorough extermination throughout the entire building. We have also strengthened our daily cleaning and inspection procedures to ensure that such a situation does not recur.Concerning the handling of your request for a refund or cancellation, our policy may have seemed rigid and unaccommodating, and we regret that this added to your dissatisfaction. We are currently reviewing and revising our cancellation and refund policies to make them more flexible and guest-centered.We understand that you chose to stay at another hotel instead, and we respect your decision. We hope that you will consider giving us another chance in the future. We are committed to making significant improvements and providing you with a completely different and satisfactory experience.

Svar fra overnatningssted: 您好！非常感謝您抽出時間為我們撰寫評價，對於此次給您帶來如此糟糕的入住體驗，我們致以最誠摯的歉意。關於周邊在建工地項目，目前已經順利封頂，噪音情況已得到極大改善，後續也不會再有較大噪音幹擾。此前施工期間給您帶來的困擾，我們深表歉意，針對您提到的房間面積與宣傳不符的問題，我們在此鄭重説明，酒店的房間面積是有產權證件予以證明的。關於電動牙刷丟失一事，我們已和當天值班管家、打掃阿姨都進行了詳細核實，均未發現您的電動牙刷。從常理推斷，電動牙刷作為個人物品，被偷拿的動機極小。我們也對客房進行了再次仔細檢查，確定牙刷並沒有遺留在客房內。所以希望您能在自己的其他行李物品或者可能經過的地方再找找看，也許是不小心放置在了其他地方。行李寄存我們在大樓有專門的寄存房間，也發送了詳細的指引給您，有問題歡迎隨時聯繫。再次對您不好的體驗抱歉。

Svar fra overnatningssted: 您好！首先，衷心感謝您選擇我們的酒店公寓並給予評價。對於此次給您帶來如此不愉快的入住體驗，我們深表歉意並向您致以最誠摯的歉意。關於您提到的衞生問題，我們已聯繫物業安排了專業的清潔團隊對電梯、樓道以及房間進行深度清潔與全面消毒，尤其針對灰塵積聚和異味問題進行了重點處理。由於我們採用的是獨特的無前台設計，可能在樓道環境維護方面有所疏忽，我們會增加樓道的清潔頻次，並改善通風設施，以消除異味和提升整體環境品質。針對蚊蟲較多的情況，我們已經在各個房間和公共區域佈置了滅蚊設備，並安排定期檢查與維護，保障您在入住期間免受蚊蟲困擾。儘管此次讓您失望了，但很欣慰我們的地理位置能為您的出行帶來些許便利。