AmericInn by Wyndham Shakopee Near Canterbury Park

Poor customer service experience & cleanliness issues. Checkout my photos for linen cleanliness. I used Wyndham points to book a hot tub room. The property cancelled it. The night worker said they don't take points for hot tub rooms. I called Wyndham directly and they said it is possible and rebooked a hot tub room. I arrived and the property did not honor my reservation. First we were told they don't accept points, then she said another couple was in the room, lastly she said the hot tub wasn't working. We were only be allowed a standard room. Seeing we had driven 2 hours, stayed. The room was 1.5 star clean. I can live with a nasty microwave or mild room odor...but the linens were YUCKY! See my pics. Bedspread stained in many areas. The pillows only had pillowcases (no protectors) and the pillows were yellowed, stained, and smelly. The hotel had 1 person outside the front door who wasn't in control of himself and we avoided for safety. Snack vending machines were all off or broken (shows how much this property is maintained) Here's the kicker - checking out the manager was not professional to say the least. He was rude making comments and had 'difficulty' refunding our deposit. I have audio of the manager snapping at us 'Why did you complain about me????' because we had opened a Wyndham opened a customer care case. ~~~~Needless to say, we won't return.

First: the staff is AMAZING- super friendly, accommodating to every ask and very polite. Second: the hotel rooms and the pool area need to be cleaned better. The hotel room walk-in shower did not have a curtain and there was visible mold. The shower head shot at the ceiling forcing you to need to hold it to take a complete shower. The pool had a bunch of hair floating around before the water slide was turned on. My little girl pointed this out…super great. The stairs leading to the water slide had questionable substances including a used band-aid. The floor needs a good pressure washing to clear the green slime that has accumulated. This is embarrassing, do better. Again, wonderful front counter staff though.

we stayed here friday-monday. the food was good for breakfast. waffles, sausage patties, scrambled eggs, and potatoes with peppers and onions mixed in. The wifi does not work at all. you are lucky to get it to connect or even 1 thing to load. We used our data the whole time. the bathtub also did not feel clean at all and needed repairs as chucks were missing along the sides and cheaply filled in and the ceiling tiles were also spotty and needed repair. the hot tub and pool were also dirty, you could see the dirt sitting in the corners. the waterslide is a nice touch if you have kids though. there was an older man sitting in the lobby with no shoes on. not sure if he was a manager, or owner or something but I think he worked there.

The pool area was absolutely unbearably hot to the point that we felt ill watching the kids swim. We had planned to go into the hot tub but it was visibly dirty. The room had questionable cleanliness. They may have been understaffed? Breakfast was good and staff very friendly.

There was mold in the freezer, the bathtub had not been cleaned and was so dirty that I wouldn’t use it. The staff was not helpful and didn’t nothing when the complaint was mentioned. There was dried blood stains on the bed that we didn’t use that we didn’t notice until the next day (since we hadn’t used the bed, we didn’t look at it closely). It was the most awful hotel experience of my life and just felt dirty leaving there.

First room we got, 113, smelled like a very old wet basement, went to desk and demanded a different room so he moved us to room 205, way better. Had 2 cockroaches in the bathroom that made the bedtime uncomfortable, weren't sure if there were more. Breakfast was so low budget, I just had orange juice and that was bad, couldn't wait to stop at kwik trip for a fresh donut Location was great to go to Canterbury Park but we would not stay here again

I love staying at this Hotel great location and very clean nice tv and very spacious room………………………….,,,

may 21, 2024 Shakopee MN near Canterbury Park I was traveling alone to attend my brother's funeral and thought since this hotel was affiliated with Wyndham it would be good.I think it had 4 stars listed on hotwire. No way, this place was unacceptable and I would not recommend it. The first room I was given reeked of cigarette smoke. I'm sure I booked non-smoking as I am allergic. The next room looked and smelled better but there were so many things wrong. The bathtub had black marks in it. The bathtub faucet was dripping and not completely sealed into the tub wall. The shower head did not look like it had been cleaned anytime recently. The carpet was torn next to the bathroom door and had several large stains in several places. Lighting at the vanity was not sufficient enough for putting on make-up. The remote control only had about 5 buttons and no directions on how to use it. Couldn't watch TV. The "morning breakfast" did not look appealing at all. Eggs and some kind of meat looked dry like it had been sitting there for a while. The bagels were clearly not fresh. I put one in the toaster thinking that would help but no. There were a couple of pastries cut in half that were also not fresh. There was no water to drink. The metal plate on the bottom of the door to the breakfast area was filthy like it hadn't been wiped off in a very long time. My only recommendation is to remove the affiliation with Wyndham because they are a higher class of hotel and gives Wyndham a bad name. I took pictures of everything I mentioned in this complaint. I will also be forwarding this to Hotwire where I made the reservation and Wyndham.

This was my first time staying in Shakopee and AmericInn Shakopee was my choice after I got a recommendation from a friend. I am happy that I took his advice and was very happy with my stay.