The Golden Lion at Settle

Lots of Good things. The pub is warm with a lovely fire, The food is probably the best cheese pie I have ever had. The staff particularly the waiting staff are excellent. Downside for me was poor quality sleep. We had room 10 looking over the kitchen (someone has to have it). The fan went off eventually however, the most annoying thing was that the smoke alarm clicked literally every few minutes. If you are a light sleeper you will not be able to sleep with this regardless of the ear plugs they supply.

Called in for a drink and what a lovely welcome from the staff, especially our two dogs. We sat in the courtyard and my husband had a pint of the Paradise IPA which was superb and I had a wine. We will be back to sample the food as it looked fab. A great pub and place to stay in a wonderful market town. Well worth a visit.

My mother in law and aunty were booked to stay there on 27th October for a wedding. They checked in and were given a key. As the room was not ready they took their luggage and were told to use the main door as they would be back late. When they arrived back the door was locked when it should not have been. Key card would not work. The number listed just rang out and out and several voicemails were left by them and me. 1am the morning and two elderly ladies left outside in the cold. Why do they not have a night porter/emergency number? We had to travel from Lancashire to come pick them up in the early hours and then drop them back off. The emergency procedures need seriously reviewing and someone putting on call to answer the phone in the case of emergencies, and to not to lock the door when guests need to get in. They were banging on the door and we left numerous messages which still nobody has had the courtesy to ring up and apologise. Customer service leaves a lot to be desired