Crystal Waterworld Resort & Spa - Ultimate All Inclusive billeder
Crystal Waterworld Resort & Spa - Ultimate All Inclusive
Mah. 33/1, Serik, Serik, 07500, Türkiye
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8.0/10
Олеся98989
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Gæsteanmeldelser
8.6/10
Meget god
66 anmeldelse
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Bekræftede anmeldelser
Placering8.5
Faciliteter8.7
Service8.6
Renlighed8.6
Олеся98989
Overnattede i jul. 2025
Familie
1 anmeldelse
8.0/10
Meget god
Slået op den 11. nov. 2025
Отель не плохой.Лежаков на пляже вполне достаточно.Возле бассейна сложно найти свободные места.Еда неплохая ,ребенка 10 лет накормить было не сложно.Аквапарк отличный,так же присутствует сложность с лежаками.Питание нормальное.Развлекательные программы исключительно направлены на Европу и Турцию.Детская анимация хорошая.
Oversæt
Darren W
Overnattede i sep. 2025
Familie
2.0/10
Slået op den 31. okt. 2025
First off the food- Main restaurant dinner was of very poor quality and cold extremely cheap ingredients and mostly junkfood barely any fresh fruit or vegetables apart from apples and peaches and some cold what looked like frozen veg it was like a 2 star hotel in that regard the breakfast buffet was terrible freezing cold fried eggs raw boiled eggs and reformed meat idk what the meat actually was bright pink and dripping in grease no toasting machine no oats the so calked scrambled eggs were mixed with butter it was disgusting. The snack restaurants were better they had real meat kebabs chicken lamb and beef they also had some decent food in comparison to the main restaurant. Rooms were extremely dated and need a total revamp the shower wasn't working neither was the extractor. But the main complaint was the a la cart restaurants which was impossible to get into i stood in ques for 5 days in a row at 8 oclock in the morning at this bar only to be told they were either closed or full they are only open 2 days a week every other hotel you book at reception but not here ohh no that would be to easy. Also the wifi is not fit for purpose all in all a terrible experience which cost over £3000
Oversæt
6/7
Svar fra overnatningssted: Dear Darren W, Thank you for the information you share about our facility. First of all, we want to express our sorrow for your dissatisfaction. Your feedback is invaluable, and, as Crystal Hotels, we take it seriously as we continuously strive to improve. For this reason, our guests' complaints, criticism and suggestions contribute positively to our work. In this context, we want you to know that your comments will be evaluated by the competent departments. We hope to have the chance to restore your confidence in us and we'd be honored to see you again. Sincerely Crystal Hotels CRM
Alper T
Overnattede i sep. 2025
Familie
10/10
Enestående
Slået op den 4. okt. 2025
The hotel is large, you can find drinks and food everywhere, and the staff is mostly friendly. We would like to thank Nasim, who is responsible for guest relations, for ensuring our satisfaction. The food was varied, and I recommend it to everyone.
Oversæt
Svar fra overnatningssted: Dear 388alpert, We would like to thank you for choosing Crystal Hotels and for your time to share your experience. Knowing that our efforts have made a positive impact encourages us to continue providing exceptional service. We would like to welcome you again as soon as possible and make you feel Crystal Hotels' difference again... Best Regards, Crystal Hotels CRM
Ns t
Overnattede i aug. 2025
Familie
10/10
Enestående
Slået op den 30. sep. 2025
It's fun and suitable for children. The staff is friendly, the food is good, the desserts are good, and the water park is fun. I recommend it to my friends.
Oversæt
Svar fra overnatningssted: Dear 475nst, We would like to thank you for choosing Crystal Hotels and for your time to share your experience. Knowing that our efforts have made a positive impact encourages us to continue providing exceptional service. We would like to welcome you again as soon as possible and make you feel Crystal Hotels' difference again... Best Regards, Crystal Hotels CRM
Jayne K
Overnattede i jul. 2025
Familie
10/10
Enestående
Slået op den 17. aug. 2025
Don’t take any notice of the bad reviews for this hotel. We nearly didn’t book this hotel due to the bad reviews and we are glad we didn’t take any notice of them. The hotel is extremely clean. No matter what time of the day it is from 5.30am - midnight you can see the staff cleaning. Water park is brilliant. Food is varied and you can always find something to eat from early morning to midnight. I would recommend you go to the restaurant from when it opens on an evening at 6.30pm otherwise you will find it hard to find a table. Expect to queue for food from around 7.30 -8pm as this is the busiest time. A shout out to Yousuf who always took time out to get our drinks and have a chat. The A la carte restaurants cannot be booked in advance you have to book them on the day you want to go. Again you have to queue for these from 8.30 am but get there early otherwise you won’t get a table. Also, a member of staff in the main bar area inside the hotel was brilliant and was so attentive and friendly. We wanted to speak to him and leave a tip for him but unfortunately he wasn’t working on our last night. Family rooms are a great size with 1 king size bed and three single beds. We are a family of four and it worked very well for us. One of the downsides for us was the entertainment. It consisted of mainly singers which started around 10pm. We were there for 10 nights and watched about 3 decent shows on the main stage. The best one was the Michael Jackson show. In my opinion there needs to be more shows on the main stage instead of having singers every night. Also some of the people from other countries were extremely rude and obviously never heard of manners or to wait your turn in a queue but the staff tried to take charge of this. The positives certainly out way the negatives and we would have no hesitation to recommend The Crystal Waterworld to others.
Oversæt
Svar fra overnatningssted: Dear jaynek2016, Thank you for the information you share about our facility. First of all, we want to express our sorrow for your dissatisfaction. Your feedback is invaluable, and, as Crystal Hotels, we take it seriously as we continuously strive to improve. For this reason, our guests' complaints, criticism and suggestions contribute positively to our work. In this context, we want you to know that your comments will be evaluated by the competent departments. We hope to have the chance to restore your confidence in us and we'd be honored to see you again. Sincerely Crystal Hotels CRM
Negar M
Overnattede i jul. 2025
Familie
6.0/10
Slået op den 8. aug. 2025
It wasn't bad. The staff was very nice. The rooms were clean. The entertainment was good, but It's better to go early for everything or get there quickly, otherwise you'll have to walk around a lot………………. ……………………………………………………………………………..
Oversæt
Svar fra overnatningssted: Dear Negar M, Thank you for the information you share about our facility. First of all, we want to express our sorrow for your dissatisfaction. Your feedback is invaluable, and, as Crystal Hotels, we take it seriously as we continuously strive to improve. For this reason, our guests' complaints, criticism and suggestions contribute positively to our work. In this context, we want you to know that your comments will be evaluated by the competent departments. We hope to have the chance to restore your confidence in us and we'd be honored to see you again. Sincerely Crystal Hotels CRM
Adil h
Overnattede i maj 2025
Rejs med venner
10/10
Enestående
Slået op den 27. jun. 2025
Everything amazing apart from the old tvs. The pools were amazing as-well as the atmosphere but the only sad thing was no smart tv which is still amazing considering all else.
Oversæt
Svar fra overnatningssted: Dear 402adilh, We would like to thank you for choosing Crystal Hotels and for your time to share your experience. Knowing that our efforts have made a positive impact encourages us to continue providing exceptional service. We would like to welcome you again as soon as possible and make you feel Crystal Hotels' difference again... Best Regards, Crystal Hotels CRM
Moraleet
Overnattede i maj 2025
Familie
8.0/10
Meget god
Slået op den 21. jun. 2025
Nice standard hotel looks impressive on arrival check in smooth friendly staff decent drinks The Buffet was very chaotic not a relaxing experience for us food barely warm found the food much better in the snack bar areas especially the one near the Water slides and the staff there were really helpful Speciality restaurants closed The grounds are fabulous well maintained pool areas good no shortage of sun loungers overall a good experience shops nearby for anyone looking to buy things
Oversæt
Svar fra overnatningssted: Dear Moraleet, First of all, thank you for taking the time to share your valuable opinions with us. Our hotel is one of the largest hotels in Turkey, built on an area of 52,000 square metres, with 16 bars, 5 a'la carte restaurants, 4 different food outlets, 2 large snack restaurants, 1 of which is open 24 hours a day, 1 large main restaurant, and is designed to meet the food and beverage needs of all our guests immediately. In our main restaurant, we serve our guests 7 days a week with different menus and a variety of more than 25 dishes including dinner. Our hotel has an ‘Ultimate All-Inclusive’ concept; We would like to inform you that we are always ready to serve our guests with alcoholic and non-alcoholic drinks and cocktails suitable for the concept of each of our bars with expert staff in 16 bars. In this context, we would like to inform you that we will improve ourselves in line with the suggestions, requests and demands of our valued guests, and we would like to inform you that we will be happy to welcome you, our valued guests, within Crystal Hotels again. Best Regards Crystal Hotels CRM
GoPlaces23619025933
Overnattede i maj 2025
Rejs med venner
10/10
Enestående
Slået op den 16. jun. 2025
Current staying here at the moment. Very impressed with this hotel. The layout goes from one end along a long corridor strip from the Aqua Park to the beach. Swimming pool midway which is huge. Main restaurant food I find to be a good variety. I enjoyed all the meal times and was impressed with the variety. Housekeeping is excellent for cleaning standards. Not so keen on the spa guy who is pushy to get you to buy massages when you've had your free 15 minutes, got annoyed when didn't buy a massage. Entertainment team are fantastic and bar staff near main pool are attentive and provide snacks. Did notice bullying between waiting staff of different nationalities in restaurants.
Oversæt
Svar fra overnatningssted: Dear GoPlaces23619025933, We would like to thank you for choosing Crystal Hotels and for your time to share your experience. Knowing that our efforts have made a positive impact encourages us to continue providing exceptional service. We would like to welcome you again as soon as possible and make you feel Crystal Hotels' difference again... Best Regards, Crystal Hotels CRM
132lizzieh
Overnattede i mar. 2025
Rejs med venner
10/10
Enestående
Slået op den 25. apr. 2025
This is our third visit to this remarkable hotel.. and will be back later this year.... the staff go above and beyond whenever there's a problem.. and in 3 visits once .. and was sorted within an hour.. the food I give 7/10.. drinks 10/10.. staff across all departments 10/10.. and as for the aqua parks... WOW.. outstanding... the entertainment is some if the best we've seen in Turkey.. the shops in the complex are very reasonably priced too.. and outside the hotel are nice clothing shops too... all in all 10 out of 10... A massive thankyou to everyone involved with the running of this outstanding hotel... see you in September.... oh and not forgetting the Irish Bar which we frequent EVERY NIGHT for a nightcap...
Oversæt
Svar fra overnatningssted: Dear 132Lizzieh, We would like to thank you for choosing Crystal Hotels and for your time to share your experience. Knowing that our efforts have made a positive impact encourages us to continue providing exceptional service. We would like to welcome you again as soon as possible and make you feel Crystal Hotels' difference again... Best Regards, Crystal Hotels CRM