First of all, the room we reserved on Trip.com were not available. At the hotel they gave us another room, the cheaper one. Not Billiard suite as we reserved. They gave us Couple PC room… And we still don’t know whose mistake it was.
The receptionists don’t speak any English.
There is menu with breakfast at the room but when you call to order the shout to you that there is no food and no english.
Room service is disgusting. There were hair everywhere, dust is like 3 cm. Also, very cold at night and they ask for KRM 20.000 for the second blanket.
Sink makes awful sounds.
Pc spot was never cleaned. Its like the dirtiest place I saw in my life
Trip com team promised us to return money for the room mistake. I hope it will be delivered in two weeks
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