Sofitel Ambassador Seoul Hotel & Serviced Residences

From the moment you step inside, you’re greeted by a small army of friendly and attentive staff eager to assist. Their warmth and professionalism set the tone for an excellent stay. Check-in was a breeze, though it’s worth noting it happens on the 6th floor instead of the ground floor. Once you’re checked in, you’ll need to hop on another elevator to reach your room. While this might sound inconvenient, it’s surprisingly smooth. With six elevators in service, I never waited more than 1–2 minutes, so no big deal there! Now, onto the room: wow. It was immaculately clean, spacious, and oozed luxury. The bathroom? Gorgeous, featuring Diptyque products that scream sophistication (though I have to admit, the scent wasn’t my favorite). One heads-up: the hotel only provides soap, shampoo, conditioner, and lotion. Essentials like toothbrushes and toothpaste are not included, so pack accordingly or be prepared to shell out 1,000–2,000 won at the hotel. The location is a total win. It’s an easy stroll to public transportation, malls, countless restaurants, a park, and even an amusement park. Whether you’re here for business or leisure, everything you need is at your fingertips. I’d happily stay here again. Now, for my only gripe: I booked the luxury king room with a “city view.” Unfortunately, “city view” turned out to be a massive building right in front of my window. Not only was the view nonexistent, but I couldn’t shake the feeling that the neighbors across the way might be able to see me if they tried. Definitely not the skyline I was hoping for. If you are going to drive or take a cab, prepare to sit in the traffic for more than 30 min even though it is 5 min away since it’s very busy area. Still, the overall experience was fantastic, and I’d recommend this hotel despite the less-than-stellar view!

If taking subway you can head to exit 10 of jamsil station and you can go through the lotte world mall before street level, head straight, take the escalator next to the aquarium up, exit the main doors and cross the road to the left for the hotel. (It it not sheltered/ connected directly between the mall/ station and hotel). We took the side entrance lift up to the reception but if you go further down you’ll see the main car drop off and concierge. The staff service was really friendly, although at the check in reception we were given a list of rules and asked if we had any questions, so the hotel vibe felt quite formal and stiff. Was concerned about the rules on the swimming pool booking and bringing outside food in, but the staff around were kind and welcoming so we soon felt at ease. Was able to rent the required swim cap free of charge. Room was classy, spacious and bed and bath comfortable. We booked the lake view room but one can only see it at the side when nearer to the windows. We had indicated we were celebrating our wedding anniversary but there were no special greetings in the room or wishes at reception, which normally hotels would as part of their hospitality. The lake view from breakfast and the pool was beautiful! Heard it would be even more beautiful in spring! We enjoyed walking around the lake and exploring the restaurants on the other side. Great shopping location next to the lotte mall The swimming pool is small with one lane for laps and others for relaxing. There’s a heated jacuzzi outside and within the beautiful changing area was also has a hot bath and another neat amenities. The gym was huge and had so many machines! All in all a great and beautiful stay! Wish we stayed longer than one night! The only con is that you have the transfer lifts at the reception level each time you go out or in so you’ll just have to meet and greet a lot of people along the way.

Excellent Experience loved the Hotel, the only downside was the breakfast arrangement on the Weekend. The time slots are just not a 5 Star experience.

Very friendly staff, great places to walk, eat and shop

Signiel was highly recommended and it also had great reviews. However I will not stay here again. I get that luxury hotels are all about being “green”, but maybe still allow me to have my first set of toiletries or upon request. To nitpick and charge seems ridiculous when I’ve paid thousands. For the same price point, there are much better hotels I’ve stayed in Gangnam. The gym is a highlight though, but apart from that, I will not stay here again.

At most a 4-star hotel. The bell boys were the most attentive staff. We arrived early so decided to have a cup of coffee at the cafe. Staff at the cafe in the lobby show more attitude than customers. We did not feel welcome at all. Concierge was okay. I would expect any 5-star hotel staff to show residents to their rooms and introduce the amenities, unfortunately Sofitel probably thinks that’s unnecessary. Overall, I would say this is a very average hotel that does not match up to the price we paid.