Mondrian Seoul Itaewon

A very modern hotel. But if you are not familiar with the area, I wouldn’t say it’s the best location! However it has great vibe and also very kind, friendly staff

The view is the best thing. Room is quite small. I was a bit surprised by the service. When I arrive at fancy hotel, usually a porter automatically outs my bags on a trolley and the next time I see them is in my room. Here I carried my luggage the whole way. Nobody even offered to take my bags. I stayed here in 2022 and on that occasion the service was befitting of the Mondrian name. The room is acceptable. Poor selection of English TV channels. Not a fan of the separated bathroom concept. But the bed is very comfortable. And the view is gorgeous. Housekeeping and room service was efficient. Location is very convenient if you like Iteawon.

staple Mondrian service in a nice location walking distance from the main street in Itaewon. Only disappointing the outdoor swimming pool is extra charge unless you stay in the most expensive suite… apart from that definitely will go again!

Feeling very disappointed at very beginning, when we arrived at hotel front desk around 14:40, a male receptionist without checking our name or the system telling me that they are fully booked, and checkin starts at 15:00, then when a Korean couple arrived they checked-in successfully, so I went to him, he said because they are member, and the attitude weren't good. So, I argued that I'm hotelier, so I know how system and procedure would be like, asking him without checking in Opera or their system and the room type booked, he already know there's no room? and in 10 minutes will be a room available? And why cannt he do the registration first? his attitude shows that he's being ******! This first impression was very bad! However the HSKP and call center service was very good, and deliver things we asked effeicently! Yet, the first impression ruined majority experience. 我们在办入住的时候遇到一个有种族歧视的韩国男生，我们到酒店是14：40左右，但是这个前台的男生连系统都没有查就告诉我们没有房，他们正常办理入住的时间是15：00，我自己作为在酒店工作的人看到这种很生气，因为本来是很理解同行的，就想着算了20分钟就不和他较劲了。但是转头一对韩国夫妇就办理了入住了，我就很生气，因为本身他的态度就很不好。我就气和他吵了一下，说流程不该是先看看有没有房，你都不知道我们订的什么房型，然后你告诉我十分钟后就能有房？这是想干嘛呢！ 后面的入住体验还可以，打电话让送东西的和清洁都还挺好的，但第一印象很不好！所以能不住还是尽量不住这家酒店。

Not the best location, but easy to get a taxi, and best hotel in Itaewon. Easy to walk back after a late night out, but not in the heart of shopping.

The staff is so nice and helpful. I like the outlets and the hotel's style very much. I will definitely recommend it to my friends.

The facility was modern and fancy and the staffs were very professional!! I liked the hotel but I would like to say 2 negative things of the hotel. 1) if you cannot take bus, you need to walk 15 minutes to the station or call a taxi. On the way to Itaewon station, you need to go up the hills . 2) the room was mostly tidy but I could see some shower head and doors. I think it is not hard to remove so I am hoping the improvement!! Overall, good hotel for young couples and friends

Pool and sauna were not included for a five star hotel. Just deceiving. Was confortable but was far from metro stations.

Not much around the hotel , one decent local restaurant, 7-11 & coffee bean and Starbucks. All catered for tourist or seems. Not much within walking distance to explore in the morning. Hotel itself was modern and new. Amenities have to be requested upon check in.