Mondrian Seoul Itaewon

Our experience at this hotel was extremely disappointing. We had to move out of our original room because the shower wasn’t draining and the heater wasn’t working, leaving us freezing at night. Almost all the sockets in the room were non functional, also when I tried to open the wardrobe, the door fell off luckily no one was hurt. After raising our concerns, we were moved to another room and offered two drink vouchers. Unfortunately, the new room wasn’t much better. the shower was fine, the heater was broken, sockets were faulty, and overall cleanliness was poor. The housekeeper cleaned the room a few times but never changed the bed sheets throughout our long stay. I chose this hotel for the swimming pool only to find out after checking in that it wouldn’t open until May. That should have been clearly mentioned before booking. For a hotel that claims to be 5-star, this was a huge letdown. I wouldn’t even rate it 2 stars. There are much better hotels with fewer stars that offer far superior service and comfort. I strongly recommend looking elsewhere.

The staff is super friendly and helpful. They gave me directions whenever needed and helped me get a SIM card. The hotel is a walking distance from itaewon subway station where you can find a variety of restaurants and shops. The hotel design, cleanliness and services are top notch! The underground ground floor had a library, restaurants, a cafe and a convenience store which I really loved!! Gym, sauna and jacuzzi can be used once a day and are very clean and well maintained. Will definitely come back here it’s worth every penny

Awesome hotel, stylish interiors, friendly staff welcomed at the front door, took my bag and led to the reception while telling me about hotel amenities. Great gym and pool area as well. Rewarding views