Acube Hotel Dongdaemun

really good,big room,great location, easy to go airport,staff helpful, hotel provided hot packs for free

Specious room compared to some other options. Within walking distance to attractions and transportation.

My experience staying at this hotel was not very good. Since I was arriving late, the hotel informed me that I should use the self-check-in machine at the entrance. However, when I arrived, they didn’t tell me that they had already pre-arranged my check-in. They had placed an envelope with my room code at the entrance. If someone else had taken that envelope, wouldn’t they have been able to enter my room freely? The most disturbing part was the housekeeping staff in the morning. They kept knocking on my door repeatedly, asking if I needed cleaning, and even opened my door without permission. On the third day, when I was supposed to check out, I had requested a late checkout in advance and received approval from the front desk, with an additional fee. However, the housekeeping staff were not informed about this. They kept knocking on my door and even entered my room again. I explained to them that I had permission for a late checkout, but they repeatedly told me in English, very firmly and forcefully, that it was not possible and that I had to check out immediately. Overall, this was a terrible experience! The hotel did not even offer a single apology and just ignored the whole situation.