Urban Place Gangnam

Never heard of a hotel doesn’t allow checkin after 11pm! Nobody works at reception after 11pm, even no security staff! Many other local Korean customers also couldn’t check in like foreigners. Should they at least keep 1 staff at reception to support so many emergency issues at night? Yes, you can set any hotel rules against customers. We can also complain and write reviews against you as well. I could not check in like many other customers and couldn’t get any refund. Please spread this news and don’t stay in this hotel. One more thing, the staff there are soooooo bad in attitude.

Location was alright, 750m away from Gangnam station. There are a few restaurants and convenience stores nearby, but would recommend travelling outside for other food options instead. Travelling to the more Central Area was a bit of a hassle because hotel is located quite a distance away, and the trains require you to travel a round to get to the more central areas like Hongdae / Myeongdong / Dongdaemun. The rooms was not the cleanest, the bed sheets had hair and dust. Felt very uncomfortable to sleep on. Toilet sink was not cleaned properly, there were definitely quite a lot of short hairs on the sink. Felt very uncomfortable to sleep on. Towels were also dirty, there were definitely brown / black and red stains. Did not opt for housekeeping service. Also, if you are going there during winter time, no air conditioners would be available for you to use. The only option is to open windows for ventilation / air. Floors are slightly heated. Water heater is not consistent at all during showers, occasional cold water. The staff was very friendly, check in was fast and easy. Do also note that you are required to go down to the reception to get items after 5PM. There is a small gym and also a laundry room available. There was two lifts available for us to use, BUT one lift goes to odd numbered floors and another lift goes to even numbered floors. Definitely a hassle when you are in a rush. We also tried requesting for late checkout, BUT we had to pay extra for that so we just checked out.

Location was good.