Cheng Yen
16. april 2025
Our six-night stay at this hotel is frustrating! We are very disappointed with their service as they did not listen to our complains, even after we mentioned them many times. Firstly, we were given only one big bath towel for the six nights, even though we kept reminding them that we have two persons, CONSISTENTLY AND STILL, nothing, NOTHING was done, as if we are non-existent? AND EVEN AFTER MULTIPLE REQUESTS OF THEIR MISTAKE, they MAKE US, US, GO DOWN TO COLLECT THE TOWELS????? Ridiculous service and WORST hotel experience. Secondly, we were told our room would be cleaned every day, but it was never EVER cleaned. TOILET NOT CLEANED, BED NOT MADE, TOWELS ARE SO SO SO BLACK AND OLD and some even have RED stains?? IT’s SO DAMN frustrating that We always need to go to the counter to collect towels and toilet paper. Lastly, the room is generally dusty, especially the toilet. WILL NEVER RECOMMEND this hotel. What a disgrace.
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