Mood Hotel

TV is not working, wall paint has cracks and small space. stay 1 or 2 days is okay, not anything more.

The hotel location is convenient. The family room i booked, the 3 electrical plugs in the room only 1 can be used, but the service staff was very effective after consulting her supervisor, she immediate help us to change the another room that all the electrical is working.

Place is very convenient and accessible. Will recommend!!

Location is good, within Sutera area with food and entertainment all within walking distance.  Hotel has water dispenser, so free water.  BUT ventilation is not isolated and ****** was smoking in toilet next door that blew into our room.  Hotel staff stopped them but room still smell of smoke for rest of night.

Stayed for two nights in upgraded King Executive Room. As we want to keep our belongings safe, we didn't ask for any room services and also rejected room cleaning. We know it's a 3 star hotel, but didn't expect zero services. Guests looking for a place to stay, BEWARE - you have to be self sufficient to stay in this hotel. On the day of checking out, we asked for a single toilet roll and was rejected many times - and I quote "Today you are checking out, we are not going to provide you any more services." We tried to reason and say we didn't ask services and had no replenishment of toilet roll (only 1 in room) since day 1. Receptionist just outright rejected us. What a joke of a hotel. All we asked for is a roll of toilet paper as we need to use the toilet before we check out. Note to Mood Hotel Management: Your receptionist was playing game/watching video and ignored us calling for her. Only after the 3rd call, she looked up with an annoyed face. You might want to check if she is suitable for this job. Also, when I asked for my luggage to be kept in the hotel for safekeeping, the receptionist pointed impatiently at the corner, "just put there will do". Not moving an inch, eyes still looking at her phone and can't wait to end the conversation. Nothing was done to the luggage to be safe kept, it was left there for hours, anyone could have taken it.

Will not stay back again, poor room maintenance, mould in the shower room and did not sleep well whole night due to banging of doors