Best Western Plus Arroyo Roble Hotel Creekside Villas

We booked our room in May of 2021. Pictures speak a 1000 words. We could not sleep in this hotel room. It was disgusting and the smell of cleaning supplies made us ill. It was the worst hotel I have ever booked (and we travel a lot). Best Western was always our go-to. We were very disappointed. The only plus is that the hotel returned our payment and we stayed elsewhere.

We had a room with a view which was really nice. Great location and a nicely appointed hotel. Use of the pool in the nearby club is a good asset. Staff friendly room clean and tidy with a comfy bed. Watch out for self locking balcony door which we managed to lock ourselves out of our room on the balcony. However once we had attracted the attention of a fellow guest who reported our predicament to the staff they arrived promptly and freed us.

I was like "They don't need another great review" when I saw the overall rating. Fantastic hotel, staff and stay! We've experienced Best Western's improvements over the years and they've really upped their brand. I'd actually contacted their CEO years ago concerning a great experience in one of their older, franchise properties in Yamassee SC and he got back with me pretty quick. The staff were super and though names escape me in these times of senior moments, Sam the overnight auditor is but one standout as she was at every turn straightening, tidying and always making sure that the elaborate coffee set-up in the lobby was clean and orderly. I spoke with the GM Nicholas and found him to be such a solidly dedicated team member and holding a very sincere pride in working with BW+ and the amazing staff at the Sedona site. We visited the Canyon but I'm in agreement with so many that Sedona is a more intimate experience and you feel cradled by of the incredible countrysides nearby and from our room's balcony. Don't get me wrong, the Grand Canyon is sooo humbling per it's sheer immensity, it is so truly grand but we truly became an aspect of the red rock region during our stay there. The ***** of which the hotel is part was fabulous for the shopping, dining end of things, we left with entirely too much turquoise and souvenirs but... Had to carry some memories beyond the pics back home to Richmond Virginia! Scott - Bon Air, Virginia

This was our second time in Sedona and our second time staying at the hotel. The first time we had our daughter with us and we stayed in a villa. The villa was spacious and great for a larger group. This time it was just the two of us and we stayed in a red rock view room with the balcony. It was perfect. We love that the hotel is in Uptown and we can stroll to the shops and restaurants. the breakfast buffet has a great selection. Appreciated that coffee, tea and water are available all day in the lobby. We were close to all of the things we wanted to do and had a great time out on the trails! We’re already thinking about the next trip.

First visit to Sedona and we wanted to stay somewhere with a great view and a pool (it was early August). This hotel had both. We paid for a King bed Red Rock view and were not disappointed! The room had both updated and older features but overall it was very nice and we had plenty of space. The staff was very friendly and would stay here again. Easy walk to many restaurants and shopping.

The rooms in the BW are comfortable. Pillows were horrible. All super soft and foldable. Every one in the room. The lobby is super small and crowded. Unfortunately the little couch in the lobby is the only gathering area. There is no area for talking or playing cards, mingling. The breakfast area is in another building, therefore, getting dressed is a must for breakfast. The hotel is on a hill. Therefore, you will forever be walking up or down a hill. To the pool is 30 steps. To the bottom parking lot to the game room is 50 steps and then more downhill. Due to the trees the pool by the game room was unusable. The entire outside are was not cleaned. The trees were shedding and it wasn't being cleaned up. Breakfast was good. Staff friendly. It was very nice to stay uptown and be able to walk to dinner.

This hotel is in a great location in Sedona. There are restaurants and shops within walking distance. The view from the room facing the Red Rocks is awesome! It was nice to have a balcony to enjoy the view. The prices are high but the views are great! The room was clean and the beds were comfortable. The breakfast was good. There were hot and cold choices. The breakfast attendant was very attentive.

The hotel is in an ideal location with excellent views of the Red Rocks. My wife and I stayed in a North Signature Room ( which is worth paying the extra for) for 5 nights in September . The room was nicely furnished with a comfortable King size bed, sofa, fireplace and a good bathroom and a balcony with excellent views. There is ample car parking and the hotel is within a very short walking distance of a number of good restaurants and shops. The Chamber of Commerce Information centre is also close by which is staffed by locals where you can get excellent information on all the best hiking trails etc. All staff ( front desk, cleaning , breakfast room etc ) at this hotel are all extremely helpful . We were particularly impressed with Damon ( Operations Manager) and Brittany on the front Desk who quickly sorted out a couple of issues for us. My wife and I loved our stay here and hope to come back to Sedona. We will definitely want to stay at this hotel. If you do stay here ask for a room with a view facing the Red rocks and a Signature Room.

Rooms are dated with stained carpets and tight bathroom. Location is perfect for in town dining, excursions, and shopping Staff is friendly and courteous For a tourist area, stores have short hours Beautiful red rocks views On site included breakfast Would stay there again!!