Gæstebruger
12. december 2024
I showed up to check in around 11:30 pm after a family member joining me was delayed several hours into Newark. Upon arrival, we were told we did not have a reservation. Later, it was confirmed that the hotel had cancelled our reservation due to overbooking the hotel. I had booked in October and, apparently, the booking had been cancelled in November though we were never notified. Imagine our surprise having travelled for hours and learning that we did not have a hotel at nearly midnight in one of the busiest (and most expensive) times to travel to the area. The staff were absolutely unhelpful and unapologetic. I would never chance another booking at this hotel. They probably resold my room for double what I originally paid, and I was forced to shoulder the burden. Luckily, we were able to find a much nicer hotel near Times Square.
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