Scrub Island Resort, Spa & Marina

Another great stay at Scrub Island. We’ve stayed here 4 times over the years and love ending our BVI sailing trips here with a night or two in a hotel. The staff here is excellent! From Mellow at the marina docks to the amazing staff at Cardamon restaurant to the bell staff - they all make you feel welcome and like family. As other reviews have stated the rooms are starting to get a little tired and in need of a refresh, but that didn’t affect our stay at all. We love it here and can’t wait to come back!

From the moment we arrived, our trip was plagued with issues. We specifically chose this resort because it offered a couples' romantic bliss package and we wanted a luxury experience. The sunset dinner we booked had to be canceled because the staff member we communicated with months in advance had left, and there were not enough staff to coordinate our date, despite following up with the concierge days before and being told to wait until the day of to get more info. I had planned to propose to my partner during the dinner. Ultimately we were only compensated the cost of the dinner which didn't feel appropriate. This highlighted ongoing communication issues where no one seemed to be able to confirm details about our stay such as: * breakfast times or how to redeem our breakfast meal tickets * calls to front desk would often ring with no one picking up * having to be transferred several times when ordering room service We also had to hound staff daily for coffee and bottled water which were only given during morning service and won't happen if you use the do-not-disturb sign. One of the days, we only received decaf. Staff issues aside, there were problems with the room: * dead bedroom/couch outlets forcing us to charge electronics at the one working living room side table * refrigerator had broken ice maker and rusty drawers * difficulty reaching coffee mugs due to poor placement over the kitchen counter and inability to fully open the cabinet door due placement near the range hood. Housekeeping would also return them to the same location each night during turndown. * curtains were incredibly hard to move and don't fully retract. Instead of a pull cord, they had to be physically yanked aside in the tract, and we ultimately had to crawl underneath them to access the balcony due to them stopping in the opening. * one of the windows was completely missing a handle which made it impossible to close from the inside This room had just been renovated. The old furniture and mattresses were sitting outside our door for the majority of our stay. The resort jacuzzi was also lukewarm and barely produced bubbles. The staff informed us that was the hottest it got. As mentioned in another review, you will have multiple credit holds placed against your card. Prices for special events (i.e. dinner tasting and Christmas festival) had varying quotes based on which part of the website you saw them mentioned, and were drastically different from the final bill. This makes it very confusing when trying to understand what you actually owe. In the end, the price you're expected to pay for what you get makes all of these issues inexcusable. Complaints aside, the view and the spa were great.

The staff at the resort is good, but the front desk is difficult to communicate wth and is not terribly attentive. The restaurant and other staff are good, nice and courteous. The resort facilities are fairly tired and need a refresh, in my opinion. The facilities are nice, but additional programming would help. Some of the advertised programming, like an organized hiks and the yoga sessions were none existant and the resort had no way of accomodating those requests. The fitness ceter wwas tired and unkempt. Given the nature of this resort and the resort fee, this was upsetting and disappointing. The food quality was great. The spa was beautiful and the staff were great when it was not too busy, but when they got busy, the attentiveness and quality of care slipped. The North beach is gorgeous, but sadly, is not swimmable, as there is no sandy area to walk in and the depth is lacking. The beach by the main resort is also difficult to enter, but at least once in the water, it is much more swimmable, although small and not terribly picyuresqe. The north beach is a far better place to go, but the difficulty in being able to swim there is a major disappintment. Finally, the rooms should be better equipped with wine glasses, corkscrews, and the like. It would be a nice touch.

We loved Scrub Island!! We booked the Governors suite and definitely was worth it-pricey but not as much as you pay for a room like that at some resorts! Everyone working there was lovely-and please everyone don’t forget-you are on Island time-this is not NYC-so just relax! Georgia the concierge is the sweetest most helpful person-she coordinated all our excursions and transfers for us and made it all possible-thank you to Georgia-u are a gem! The hotel may need a bit of a sprucing and is def a bit remote but i still highly rec!!!

We had an amazing stay at Scrub Island Resort. We had a villa and it was perfect for our group of 14. The island is beautiful..but what made this trip next level and memorable aside from hanging with old friends and their families was our Concierge Murali and his team. First class. Communication prior to arrival was next level. Service while at the resort and riding out a Hurricane for 24 hours was what made the trip. The food was great at the resort. Staff from the executive chef to the shuttle and ferry drivers was exceptional..we would definitely return.

I chose Scrub Island for several reasons. First, I wanted to celebrate Christmas with my two godchildren. Second, I was excited to share another of my favorite places to charter yacht guests. Third, I had an opportunity to write an article for ALL AT SEA magazine, focusing on promoting the Pig Roast and highlighting the spa and healthy eating options at the resort. We arrived on December 23rd, and everything seemed great initially. Our suite was spacious and comfortable, and the staff was friendly and attentive. For our first night, we dressed up and went to the fine dining restaurant for a reservation at 6 p.m. Unfortunately, it took over thirty minutes to receive our drinks and more than two hours for our dinner. My godson and I had excellent meals, but my goddaughter’s fish was overcooked. On Christmas Day, I asked to see where the pig was being prepared and cooked (for my article) but it seemed impossible to arrange. We booked the Pig Roast and the food was delicious. However, it was challenging to read the menu and make informed choices. That night, every time my goddaughter or godson used the bathroom, my toilet would gurgle loudly. At 8 a.m., we had two blocked toilets, I called the front desk, then called again at 9 a.m. and then at 10 a.m., the plumber finally arrived. In the meantime, we had to use the reception area’s toilet, which was inconvenient, and we were unable to use the shower. as it was overflowing, with the bathtub.. We waited around to see if there would be any improvement, but there was none. A friend from Tortola, arrived at the resort but was not allowed to board the ferry boat. The front desk finally called me, but they never informed me that we needed permission to have someone visiting. By that time, I had heard nothing from management regarding our suite. They finally told us around 1 p.m. that they would move us to equal accommodations that would be ready, at 2.15 pm; the new suite was not as good as the original. The drapes were falling down, and the patio furniture was damaged and dirty. I’m happy to share photos of the condition of the new suite. The next day, as we were about to leave, the management offered me a $200 credit, which I found quite insulting; we had wasted, a full day. I understand that things can go wrong, and that’s life—it’s not always perfect. However, the way Scrub Island handled the situation was not satisfactory. Having been in the travel industry for about 50 years and having traveled to 185 countries, so far! I can confidently say that Scrub Island is not a “high-end” destination. The only thing that could be considered “high-end” about it is the price. It was a very disappointing experience.