eXo Hotel Heidelberg-Schwetzingen

goodvery

很棒的住宿體驗，停車很方便跟好找，每個人都值得來這看看，出差的第一選擇，台灣人要來體驗看看，合理的房價，值得推薦

Little touches made it great. Receptionist made check in experience very easy with fluent English. He was also friendly and helpful with local facilities and travel advice. This all made for a lovely experience and a great visit to the local brauhaus, which was within easy 15 minute walking distance (definitely walk and leave car at hotel). Sweets and toy duck for child were a lovely treat, thank you.

The cleanliness was poor. Unfortunately, the room smelled of smoke, likely because someone had smoked in the bathroom. Additionally, both the room and the building need maintenance.

The hotel is, different from the beautiful pictures, in an industrial area. So if you are looking for a nice view, the car dealership and parking lot. I’ve complained several times about terrible condition a quality of the mattress of room *48 but nobody felt responsible to change. Light in the room didn’t work. Reception was not occupied most of the time so no help from this side. Breakfast place was nice. Just the long Que for the one and only coffee machine was very long. If you are looking for Hilton quality, look elsewhere. If your expectations are not that high, this hotel is, although the previous comments, ok.

The WiFi had issues all week, the room was dirty and had bugs in it, the staff were rude and unhelpful (except for Sara), the breakfast was overpriced and had limited options. I will never stay there again.