Hampton Inn by Hilton Schenectady Downtown

$291 for one night, so take how you will. I travel for a living across the country and solely stay in Hilton Hotels. The amount of hotels that still use the “insert” style keys need to be updated. Especially at that price point. Nice room. Bad $.

Imagine being a paying black female customer and being escorted out by the police for absolutely no reason. I was upset until found out that I had a cause to pursue legal action. I literally had to dodge the crack heads in the doorway on my way in lol. The manager with the yellow teeth and thin stringy hair chose the right person to violate because my attorney is going to have a field day with her. I would not recommend ANYONE OF COLOR staying here.

We stayed at this hotel for a few nights. First evening we were there we noticed there was no air conditioning in the room. It was so hot, and the temperature kept going up. We called the front desk about it early evening and were told the maintenance person was at home and would call us back. When he called he gave us instructions to change the thermostat however the 'fix' did nothing. The air conditioning system did not work. We called the front desk again at 2:30am for help because it was so hot and gross in the room and were told to wait until the morning as they had no-one available. Needless to say it was a very uncomfortable night of no sleep. Unbelievably the next morning there was no hot water. We actually had cold showers! The front desk just treated this as 'normal' - no sense of this being a problem at all. We were told this has happened before and they had no idea when it would be fixed. It was unbelievable the way we were treated. There was absolutely no sense of customer service or concern for the guests. We actually had no choice but to take cold showers. When we returned that night there was hot water. The next night we again had no air conditioning.The temperature was climbing above 75 degrees again. It was awful. We called the front desk asking for help again however we had to wait until morning. The next morning a very nice maintenance woman came in and took the wall unit apart. Thankfully she did get it to blow some cold air -finally we had air movement in the room. In addition to all this, one morning when we asked the front desk to have our room cleaned we were told they may not be able to do that as they are short staffed and may not get to it. The attitude we got from the woman at the desk was unbelievably rude to say the least. The front desk was less than helpful the entire time we were there. Overall it was a horrible experience at this hotel, from no air conditioning to no hot water to terrible service.

The location was all it had going for it. While it is exceptionally close to the Proctors theatre the rest of the hotel was only just, meh. We had a room that faced State Street and filthy does not even begin to describe the window. It does not look like the windows have been touched by a cleaner...ever! The pillows were flat and uncomfortable. There was a sum total of two large towels for two adults. The hotel provided shampoo and conditioners (in shower dispenser) were both empty. On our next trip to Schenectady/The Proctors we will choose a different location. For the Saturday night cost of $300+ the location does not warrant a repeat visit.

To be fair, for some reason unlike the pass 3 years, the hotel is less cleanly than before. Its not dirty, but they need to tighten it up.

From check in to check out (both online via phone), our stay was just terrific. The staff were all so pleasant and the property is really a gem. The entire property is immaculate. It was very quiet (Fifth floor room). The beds/pillows were extremely comfortable. The breakfast ranged from nicely done scrambled eggs, waffles, oatmeal etc and bakery level scones. Really nice end to a quality stay. Kudos to all.