DoubleTree by Hilton Schenectady Downtown

Called in before hand to confirm my late check in which was around 1230am and was assured that the time was fine and also confirmed that breakfast was free/included. This is my second time staying at a DoubleTree, Binghamton was my first (great experience). I check in and the front desk told me breakfast was not included and I was misinformed. Not the same welcoming experience as Binghamton, and no cookies which I thought was the hotels primary niche. It was late so we get to our room (my wife and toddler) thought we would just follow up in the morning. Morning comes same thing and they confirm breakfast is a la carte and not included. The interesting thing was we were not the only ones ill informed. Two other families during breakfast I overheard having the same issue with the misinformation. We ordered anyway since we were there already. Breakfast was 1/10 and I can’t say anything good about it. Very pricey for what you get, two plates and coffee for $50+ included tip. We sat ourselves as no one was really tending to guests and there were only two servers. Finally acknowledged and the orders took a while to come out and one order came out incorrect. Waitress resolved very promptly though. There was one nice reception, I cannot recall her name but very sweet and welcoming who assisted with extra toiletries since they didn’t replace them when the bed was made. Also provided extra bedding for our toddler since the first night was rough for him.

Great hotel.. a member of hotel staff not so great The hotel is perfect. I would give 5 stars but our stay started off very rocky with the front desk clerk. We drove hours and got there late. After waiting for a while with no one at the desk, we finally got someone to come to the desk. He may be the rudest person I have ever encountered in any setting. Thankfully we booked with no option of refund so we moved forward with our stay at the hotel. The rest of the staff was incredibly friendly and the hotel was perfect. I hope the gentleman working the desk that night doesn’t deter others from staying there. I was very disappointed in his behavior.

Room was smaller than expected. Bathroom needs an intense deep clean. Room needs updates. Chipped paint on ceiling. Staff was great

Sketchy area, was a ghost town inside, they advertise food being available but the restaurant was absolutely deserted at dinner and breakfast. Paid for breakfast and there was no one there at all, front desk said I could order off the menu but it was clear that was going to be some sort of microwave situation bc there was NO ONE THERE. Nice lobby, nice gym, but I only saw one other woman there, it was all men and military. Front desk was nice when I interacted with them, but the hallway was under construction near my room, with room doors open. Wouldn’t stay there again, would probably find a less expensive, newer place in the Albany area?

Seems ok. Rooms were a bit small and the bathrooms smaller. Satellite TV wasn’t working too well and one of the elevators was out of service. Nothing great and nothing bad but not sure I’d visit again vs a Hampton inn instead.

I liked the fitness room and swimming pool. I did not like that that late check out is only very limited possible (till 1pm). The food is ok but a poor variability. E.g. I asked for a yogurt every morning (4 times) and it was not possible to get one. Cleanliness: the windows are very dirty... I however would come again to the hotel as overall service and performance is ok.