Seashells Scarborough

Staying at this beachside hotel offered an unforgettable experience with breathtaking sunset views, luxurious accommodations, and impeccable service that made every moment truly extraordinary.

Location location location! Perfectly located opposite beautiful Scarborough Beach and close to cafes, restaurants, a supermarket etc etc. Spectacular views from our apartment on a big balcony with outdoor furniture. Nice staff, easy parking and well-equipped. Our apartment is getting old and would really benefit from a spruce up. Having said that it was very comfortable and we thoroughly enjoyed our stay. Our only downer was the poor internet access. Scarborough Beach is a hive of activity including free dance lessons on Sunday afternoon!

The travellers, my husband and his cousin travelling around Australia, were arriving by a late flight from Sydney - the property was notified about it and they left the key in the box. However, the directions to the apartment was not clear in the map. The guys had large heavy suitcases which they had to carry around while they looked for the apartment. At one point they called the caretaker, whose number was provided in case any assistance was needed. After several ring outs, the caretaker finally answered in a very sleepy voice and said 'you've got your key, I can't do anything'. Finally, an elderly couple joined them in finding the apartment and finally located it. The apartment seemed to be falling in pieces. It was like a roach motel - smelled musty and unaired, the carpet had stains and possibly not been cleaned for ages, the paint was peeling and there was mould in the corners and skirting. There was only one small air-conditioniner in the lounge (this should have been left on to cool the place) and the entire apartment was hot and stifling. The pictures posted about the hotel and the apartment did not match the real thing. My husband and his cousin were so disgusted by this point of time that they just left. We are seasoned travellers and have travelled extensively in Australia, but this is possibly the worst experience when it comes to a hotel which has been listed on sites like TripAdvisor and *********** - guests go with certain expectations in mind and are so disappointed and disgusted when they see the reality that they are forced to leave in the middle of the night.