Villas Vista Suites Sayulita

I booked an 'apartment' in this block through Air BnB and on arrival was shown a room far inferior to that which had been shown on the listing photos. The property on the listing had separate kitchen and sofa seating areas and outside space with table and chairs. The property I was shown was a small dark bedroom with a kitchen unit along one wall - no separate sitting or kitchen space, no balcony or outside space. I pointed this out to the guy on site who spoke no English and he indicated I should contact Brian at the property company (the Air BnB host). I suggested a call with Brian but he refused and instead we communicated through the message function on Air BnB (thankfully this meant I had conversation recorded). He suggested the problem was with me and I 'did not like' the room, I pointed out to him, that was nothing to do with it, the simple fact was it was a completely different and far inferior property to that shown on the listing. He then tried to find me an alternative in his property portfolio - it was a room in a different building but again only one room with kitchen unit, no separate space, so I said it was not what I had booked and would need to look elsewhere. At this point I realised I was dealing with someone dodgy and tried to ask the guy on reception to let me back up to the room to take photos as evidence. He either didn't understand or just refused, which meant I could not take photos. I asked Brian for a refund as the room was not as shown (false advertising), which he refused. I then had to quickly book alternative accommodation in Sayulita for the duration of my stay. The cancelation refund was then escalated to Air BnB who investigated and refunded me after a few stressful days of back and forth. The host Brian has since left a very unprofessional Air BnB review with lots of false information which I have picked up with Air BnB to get removed. A thoroughly stressful and unpleasant experience. This guy is a conman. Avoid at all costs.

Booked through Airbnb, but this is a working hotel with staff. The host lied about amenities before booking and continued to do same throughout our 3 week stay, so far. Dirty upon check-in, fridge broken, 2 ceiling fans inoperable, bathroom and kitchen sinks leaking on floor, insecure doors, difficult shower doors, terrible wifi, and lack of kitchen supplies - 1 fork and 2 knives upon arrival. Host kept asking what we needed but said he referred problems to hotel. Some problems fixed after 2 weeks but still not up to par.

Es el peor lugar para llegar a hospedarse en sayulita En el check in me informaron que la habitación no estaba lista porque ni siquiera tenían contemplada mi reserva, espere 1 hora Cuando la habitación ya estaba lista solo me informaron que ya podía pasar a buscarla, nadie me acompañó ni me dieron instrucciones de cómo encontrarla La habitación estaba sucia y descuidada, muebles viejos y se veía que no le habían dado mantenimiento Al día siguiente el check out era a las 12 pm, estaba empacando cuando 11:50 tocaron abruptamente la puerta para después abrirla sin mi consentimiento, una señora entró y nosgritó que ya nos fuéramos porque ya eran las 12 y era nuestra hora de salida, no lo podía creer El servicio de concierge pésimo, pregunte donde era un buen lugar para comer y me dijeron que no sabían, no tienen idea de como dar un servicio, parece que les haces un favor en hospedarte ahí que este lugar ni siquiera sea su última opción, hubiera preferido dormir en la playa, hubiera sido mejor